ROM image is not loaded ROM image update denied

sgschnitter

Followed the instructions to update BIOS on my SER5 MAX 6800U from 5009 to 5012.

<model: SER5 MAX-L24500EJ0W64PRO-DP/XA>< serial: B68005IH41258>

Everything seemed to work. Rebooted once update finished. Now the system halts completely frozen after booting up in BIOS screen with
two lines of text: ROM IMAGE NOT LOADED, ROM IMAGE UPDATE DENIED.

The computer is only a couple of months old. It’s worked fine until now. I’ve updated BIOS firmware countless times on all sorts of hardware. I have a hard time imagining this is user error. How do you recover from this?

Thank you.

Beelink CS-Bettie

sgschnitter
Please try resetting the CMOS:
First, Please turn off the PC , unplug the power supply, and press the CMOS button (if no CMOS button, please put the pin in the CMOS pinhole and press it ) for about 10 seconds , restart the PC after ten minutes. Here is the tutorial https://mega.nz/file/XypwTISY#DVT0BsjOgiPkZ-drQaj88JH9Z7f7qpKGP2E3nMHW8ms

sgschnitter

Hello Bettie,

I have tried this and unfortunately, I get the same result. I have also tried removing the battery, at the same time disconnecting the power cord, then holding down the power button for at least 10 minutes. Didn’t work. Then tried removing battery with power disconnected for 3 days. That didn’t work.

I still get booted to an empty bios setup screen where the PC is locked up. It displays two lines of text, ROM image is not loaded, and on the second line, ROM image update denied. My personal take is that it’s somehow bricked. I have a hard time with that because there seemed to be no issues during the flash process. NO power glitches. The only thing that I did notice was that the PC did not reboot itself after flashing. I had to do that manually once the process completed and the screen was at the FS3:> prompt. Perhaps that alone was an indicator of a problem. If only I had considered that at the time I could have prevented all this hassle, kept the PC powered on and flashed the old bios version or determine what the issue is with the update I was trying to install and go from there. Perhaps my download is corrupted. Whatever the reason, I’m fairly convinced however that this unit is now bricked.

I was hoping there was an in-house utility program or the like allowing a fail-safe re-flashing process. The next best thing will be to flash directly using a CH341a programmer. You guys have a nice little compact board here, but the pins look accessible, and I should be able to clip on to them. If you have any specific tips performing an in circuit direct flash, I’d appreciate the information.

Thanks,
Steven