Can't get 60 hz 4k from GTR 5

rona

Hi, I have a GTR 5 and cannot get it to output 4k 60hz even though my monitor supports it. Any help is appreciated

jotapesse

Hi! All the Beelink GTR5’s display output HDMI (2.0), DP (1.2) and USB-C (DP) interfaces support 4K@60Hz (3840 × 2160 pixels) output, so it can connect up to 3 monitors at the same time and achieve 4K@60Hz three-screen simultaneous different display outputs. If your monitor fails to display 4K@60Hz display through the HDMI connection then you should double check:

OS Display settings (Windows/Linux) not properly set to 4K@60Hz (3840 × 2160 pixels) output;
Monitor not compliant with HDMI 2.0 4K@60Hz (3840 × 2160 pixels) input source;
HDMI cable not compliant with HDMI 2.0 input source;
HDMI cable may be faulty and a replacement may be required;

rona

i cannot set the settings to 4k 60hz because as soon as i set one of those the other drops. my monitor is benq ew 2780u which does support 4k 60hz
and i have tried multiple hdmi 2.1 cables so I really am not sure what to do

jotapesse

i cannot set the settings to 4k 60hz because as soon as i set one of those the other drops.

You’re using Windows right? Are the AMD display drivers correctly installed? Otherwise that could explain that behaviour.

my monitor is benq ew 2780u which does support 4k 60hz and i have tried multiple hdmi 2.1 cables so I really am not sure what to do

If the Windows drivers are double checked and as your Benq EW2780U monitor also support DP and USB-C input sources you could try any of those connections instead of the HDMI and check if it helps.