So I’m a little stuck. I have the GTI13 & EX Dock Pro. I setup the BIOS to go with the external gpu exclusively, disabling the internal graphics. I can reboot the PC over and over again and everything works fine. If I do a full system shutdown and restart the computer I get no video. I have to reset the bios, plug into onboard. get the system running then I can reboot, with the monitor on the external and it starts working again. if I do a shutdown and then try again I need to start from my onboard and then move to external. once I’m on external I’m fine. it’s weird any thoughts (and I’m sure I did a lousy job of explaining the above)

EdVarzea Hi there,please send us a picture of SN on the bottom of the PC. We need to confirm the below solutions,so that we can help you better. 1.What is your graphics card model? 2.Please repeatedly press delete key as soon as you turn on the PC, go to BIOS. Please send us a picture of the main page, we will check if you need to update the BIOS. 3.After shutting down, did you turn on the docking station before restarting? 4.Have you adjusted the PCIe speed?

Beelink CS-Jane will do I’m away for three days. I did update to I think a sept bios. Please send instructions on lowering pci speed in bios properly.

EdVarzea Hi there,please refer to the tutorial: https://buildin.ai/021dcc27-0e1a-4f94-8e42-6fd2f6e5c1eb We will wait for your updates.

So I’ve attached what was asked for. I am running the Zotac 5060ti I did confirm that for Chipset -> System Agent (SA) Configuration -> PCI Express Configuration -> PCI Express Root Port 2 -> PCIe Speed was set to Gen4. Issue continued. So just in case I tool all three root ports to Gen4. Still no joy. I ended up having to reset my bios and pull the machine off of the dock to get it up and running. Quick question about behavior I’m seeing. I do ensure the dock is turned on before turning on the pc. However when I turn on the PC the dock light and the graphics card turn off for a few seconds (I assume the PCIe bus is resetting) and then they come right back on. Is that expected behavior?

So I’m more and more leaning to it’s that reset of the PCI Bus/Expansion dock. This YouTube video shows what I’m describing.

EdVarzea Hi there,may I know have you changed the PCIe speed to Gen3? Based on your description, this may be an issue with the docking station. Does the machine function normally when not connected to the docking station?

BeeLink GTI13 & EX Dock Pro

EdVarzea

The machine functions without issue off the dock and as I said it functions fine on the dock with a reset. it’s just on a cold boot. That is the only time I see that behavior.

Beelink CS-Jane

EdVarzea Hi there,we could apply for a new docking station for you to test.
Please send us a picture of SN on the bottom of the PC and a picture of the purchase record to our after-sale email:support-pc@bee-link.com
Then we will proceed to the next step for you.

EdVarzea

I’ve sent the email. Thank you.

Beelink CS-Jane

EdVarzea You are welcome_Glad to help.

EdVarzea

Hello there… I sent the email 8 days ago roughly and haven’t heard anything back. any assistance you can provide would be greatly appreciated.

Beelink CS-Jane

EdVarzea Hi there,could you please provide your email account to us?
We’ll check for you.

EdVarzea

Eddie@varzeas.net

Beelink CS-Jane

EdVarzea Hi there,we’ve checked and we seem that we haven’t received your email.
May I know did you send the correct email address?support-pc@bee-link.com
Please check if the message was sent successfully.

EdVarzea

ugh - forgot we were changing our domain name - could be eddie@solv3it.com… but yes - i confirmed send on 12/22/2025 8:06AM EST to support-pc@bee-link.com

Beelink CS-Jane

EdVarzea Hi there,we have found a record of this email and it shows that we replied to you at the time.
However, the recipient’s email address (eddie@solv3it.com) does not exist, and the email cannot be delivered.
Do you have another email account?So that we can reply you via email.

EdVarzea

I receive mail there daily… y

You can try Eddie.varzea@outlook.com

I did for full disclosure end up purchasing direct from you a new EX pro dock ( which I’m waiting for it to ship?) and then I’m gonna return this one to Amazon

Beelink CS-Jane

EdVarzea Hi there,thanks for your support.
If you’ve decided to return the product and purchased a new one, we’ll await your feedback after replacing the docking station.

EdVarzea

Beelink CS-Jane things on this front are fine.

thanks for your help!

Beelink CS-Jane

EdVarzea You are welcome!