Hi, I do have a GTR7 Ryzen 7 7840HS (Radeon780M) and in the operation systems I only have 4GB VRAM available - even when I set 8GB in the bios: AMD CBS -> NBIO Common Options -> GFX Configuration-> UMA_SPECIFIED -> UMA Frame buffer Size I am on Bios V39. On top, in AMD Adrenalin Software I can set the “Memory Optimizer” to productivity or gaming. It is set to productivity and I cannot change it!? It requests a reboot after setting it to gaming and after the restart of the PC it is set to “productivity” again. Is there any bios version which fixes this issue? Please help…being stuck with 4GB Vram limits the gaming performance unnecessary and causes reload stutter. Thank you very much! Ahab

Ahab82 Hi ,there Normally the VRAM capacity can only be set to half of the RAM amount .

My GTR7 has 32GB RAM, so I should be able to set it to 8GB (or even 16) I guess.Right?

Ahab82 Hi，there Please Download the AMD tool and reinstall the drivers. , https://www.amd.com/en/support/download/drivers.html Please go to MS official for the latest system . Windows11 tutorial: https://url.bee-link.cn/74zu ， Windows10 tutorial： https://url.bee-link.cn/dbOB

Ahab82 If the BIOS can only be set to 8G . it`s 8G for the VRAM .

Beelink CS-Ian Chan “If the BIOS can only be set to 8G . it`s 8G for the VRAM”? What do you mean? I did set 8G in Bios. In Windows I still have only 4GB Vram. In Linux too. “Please Download the AMD tool and reinstall the drivers. , https://www.amd.com/en/support/download/drivers.html ” AMD drivers have been uninstalled and reinstalled. No change. And the issue (only 4gb VRAM) is in Linux too, so I guess the problem is not driver related. Thank you!

Ahab82 Hi，there Please take off the RAM ,and clean the contact of the ram then put it back again. Or please reinstall the system Windows11 tutorial: https://url.bee-link.cn/74zu ，

GTR7 limited to 4GB Vram - cannot be changed!?

Ahab82

Dear Beelink Team,

I took the RAM out and put it back in. All working well. Also 32GB Ram is available in the system. Also before doing that, so not fully sure why I should do that.

But the issue is still the same - limited to 4GB Vram. Please help!

Beelink CS-Ian Chan

Ahab82
Hi ,there
Did you reinstall the system yet ?
Please try and reinstall

Ahab82

Hi,

Reinstall which system? Windows?
I just made a FULL repair/over-install in Windows 11 via USB stick. The issue is still the same.

Why should I reinstall Windows if the issue is 100% THE SAME in linux!? In this case the windows installation cannot be the root cause, right?

Beelink CS-Ian Chan

Ahab82
Hi，there
If you set it to less than 4G like 2 or 3G , will it show the corresponding value ?

Ahab82

I changed it to 3gb now but in Linux and Windows it is still 4gb vram!?

At the same time I can change other settings in Bios (like default Boot) which are properly changed/stored when altered!?

Beelink CS-Ian Chan

Ahab82
Hi，there
Please update our Chipset driver.
https://url.bee-link.cn/kuPk
Here`s the driver package +tutorial
https://buildin.ai/lizong/50c2dee7-dcde-4707-97d8-dc7eac84a4eb

Ahab82

AGAIN, the issue is identical if I boot into a Linux operating system. How should Windows drivers fix this issue then?

Beelink CS-Ian Chan

Ahab82
Hi ,there
I am sorry ,if you are using Linux system
1.
Kernel Parameters: The Linux kernel might limit available memory due to certain boot parameters. You can check the /proc/cmdline file to see if any memory limiting parameters are present.
2.
Check System Information: You can use the free -h or htop commands to view the actual available memory in the system.

Ahab82

The vram setting in the bios has no effect, no matter if I set 3 or 8GB VRAM. In none of both (independent) operating systems.

Why do you expect independent issues in both operating systems?

Beelink CS-Ian Chan

Ahab82
Hi, there
Do you wanna ship it back for inspection ?
We can cover the cost .
Please email us with purchase record and SN code picture.
PC after-sales service support:
Support-PC@bee-link.com

Ahab82

Hi,

that would be great! Can the unit be checked in Germany or at least in Europe?
I use the machine for my daily work and would be VERY happy if it is back to me rather swiftly.
What should I put into the Email to reference your offer to check it?

Thank you very much!
Ahab

Beelink CS-Ian Chan

Ahab82
Hi there
We only have repair center in china i am afraid.
You can email us with this thread link and SN code picture with Purchase record.

Ahab82

Hi,

thank you very much. Sorry but I do not have the purchase record :-( But of course I can provide the SN and obviously the issue cannot be caused by me.

Can you please still help me please? I just want to use this great mini PC at is meant to be and like it should be. The 4GB vram issue is quite an issue for modern games…even on moderate resolutions which are running GREAT on this tiny yet powerful machine.

Thank you very much and all the best!

Beelink CS-Ian Chan

Ahab82
Hi there ,
You can send us SN code picture to our email to confirm .That`s fine.

Ahab82

THANK YOU SO MUCH!

Will reach out via Email asap.
I am so happy that the issue should be rectified and that I can enjoy the full potential of this great machine.

THX again and all the best! :-)

Beelink CS-Ian Chan

Ahab82
No problem, My pleasure!

Ahab82

Hi,

Update: I wrote the Email. Explained everything and linked to the thread.

They asked me for the purchase record again, even after explaining and quoting you
I answered and sent them SN + picuture of SN.
Now waiting for ~ a week with no answer :-(

Beelink CS-Ian Chan

Ahab82
Hi , there
Sorry for the situation and any inconvenience.
It must be a misunderstanding.
We have people working day and night .
Please check your spam, see if there`s our email .
Or please contact us again with this thread link .
Thanks for your patience and your understanding.

Ahab82

Hi,

thx…actually you are right. It was in spam but only because the message came suddenly back from another Email address!?

Image description

And no…I am not receiving the help you offered here in the forum :-(
What I am forced to do to get help is simply impossible.

Beelink CS-Ian Chan

Ahab82
Hi , there
Did you contact here instead of support@lingk.com.cn :
Support-PC@bee-link.com