SER9 Windows Corrupted after update

direcdavis

Similar to https://bbs.bee-link.com/d/8043--help--ser9-will-not-boot-after-windows-update, I opened my new Beelink and on the first Windows update it corrupted. I followed all the steps from that link and can only sometimes get into Safe Mode, but cannot restore/repair Windows.

The product description from Amazon is:
Beelink SER9 Pro AI Mini PC, AMD Ryzen AI 9 365(73TOPS,10C/20T,5.0GHz), 32G LPDDR5X 8000MHz 1TB PCIe4.0 ×4 SSD, AI PC AMD Radeon 880M NPU 50 AI Tops, Built-in MIC/Speakers/USB4/WiFi6/BT5.2/2.5G

The SN is below.

How can I fix this as quickly as possible?

I wanted to update this in case someone else may benefit from what I learned. Windows 11 update 24H2 failed to install, and I’d assumed that was why Windows would not start. My PC ran about an hour after I unboxed before it crashed. I’d just signed in and started running Windows Updates. It also picked up an AMD Graphics Driver to update. That driver is what prevented Windows from starting. I downloaded the downgraded driver for my model from the Beelink Support site and threw it on a USB and booted into Windows Safe Mode and installed the downgrade. Now I’m back up and running. I’m going to wait until I hear back from someone on Beelink Support staff to know it’s safe to continue with the Windows upgrade before running anymore updates. So if you have Windows boot issues and the AMD Radeon 880M, you might try reinstalling that graphics driver before blowing away Windows.

Beelink CS-George

direcdavis
Thank you for your letter.
Directly updating Windows may cause bugs. In such cases, pausing updates is the correct approach.
We’re very glad your machine is currently functioning normally and appreciate the effort you’ve made.

Some of our customers have encountered the same issue, which was resolved by reinstalling the latest version of the operating system. After reinstalling the system, subsequent updates proceeded without problems.
Here is the system file for your machine model (our system files include drivers): https://mega.nz/file/b2I10LYA#m_FXqbIpaEJCX91euHdbSvKh3RdVzUCVgOqyS-UTkvQ or https://url.bee-link.cn/h7sd

Thank you for your suggestion.
Additionally, here is the driver package for your machine: https://url.bee-link.cn/JDaT

direcdavis

Will I need the Windows Key if I have to reinstall?

willo

direcdavis
direcdavis The only way I could get windows 11 to operate properly and run updates without fuss was to to do the following which I have just posted to another site. Note checking the box saying continue with your existing installation of windows on your machine is key to not requiring a new windows key.
Open the BIOS/UEFI and change the boot order to prioritise the the USB port. I also needed to disable the wifi ports as boot options. Create a Windows 11 boot drive on another computer https://support.microsoft.com/en-au/windows/create-installation-media-for-windows-99a58364-8c02-206f-aa6f-40c3b507420d Plug that into the USB on your Beelink and the installer may run straight away or it may direct you to the windows recovery environment. You can navigate from here to boot via USB. At some point during the loading process, a window will pop up saying that an existing installation of windows is already installed and asking whether you wish to repair and use that. Check that box and continue. You will be asked to created a Microsoft account (you may have one) and I couldn’t see a way around that, but after a stable install, you may want to create a local account with administrative rights on your PC and you could remove the original account. I had two Ser9 HX370’s that got stuck during the update process and this was the only way I could get them to run and to accept and run updates properly. Cheers ..