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Hello there,
Sorry for the trouble.
Could you please send us a picture of SN code at the bottom of machine ?
Please repeatedly press delete key as soon as you turn on the PC, go to BIOS. Please send us a picture of the Main page, we will check if you need to update the BIOS.
It is recommended that you can go to Microsoft official website to download the corresponding win11 PRO system file to install, this is the tutorial: https://url.bee-link.cn/74zu
Please remember to backup the data.
Have a nice day~