Thank you for your detailed report and for providing such a clear summary of your setup, symptoms, and troubleshooting steps. This information is extremely valuable for diagnosing the issue.
Based on your description, especially the CLOCK_WATCHDOG_TIMEOUT error, the issue likely stems from a system-level communication timeout between the CPU and the external GPU under high load, often related to power management or PCIe tunneling over USB4.
Here are our direct answers and recommendations:
① BIOS T204 Update: Yes, updating to the T204 BIOS is your most critical next step. The changelog noting a fix for “reboot issues” directly addresses the type of system crashes you are experiencing. Please download the correct BIOS file for your serial number from our official website and follow the update instructions carefully. After updating, enter the BIOS and “Load Optimized Defaults” to ensure all new settings are applied.
②Recommended BIOS Settings (after updating to T204): We suggest the following adjustments to improve USB4/eGPU stability:
Power Profile: In Windows, use the “High Performance” power plan.
This change can reduce latency and prevent unwanted power state transitions that may cause timeouts during gaming.
③eGPU Dock Compatibility: While many third-party docks function correctly, stability can vary. Our official EX DOCK undergoes specific validation with our devices, which typically results in better compatibility. If the BIOS update does not fully resolve the instability, the dock’s compatibility or its power supply may be a contributing factor.
