Hi!
I purchased a Beelink EQR5 from you guys through Amazon in November 2024, and it was working just fine as a small Windows home server (turned on 24/7) until about September 2025, when I started getting intermittent freezing issues. It happens usually on low power load (in the middle of the night, randomly), and the frequency varies from once every few days, to once every 4-6 weeks. There has been no difference regarding the way I’m using the mini PC, and the freezes have only happened during low power load situations, although I cannot be 100% sure that it doesn’t happen under load since the freezes are so random.
When the PC freezes up, the fans stop running, holding the power button does nothing, and I need to physically turn off or unplug the power in order to restart the PC again. No other way works.
Windows’ logs under Event Viewer don’t show anything, except an unexpected shutdown (Event 6008) and Kernel-Power (Event 41). The only other errors seem to be related to TPM, but there are no events logged close to the times when the freeze happens. Running WhoCrashed shows that there were no crash dumps generated, even though crash dumps are enabled.
I have done the following steps already:
- Ran a RAM test using memtest and Windows Memory Diagnostic
- Ran a stress test with OCCT (no errors detected)
- Changed the power cable that’s being used
- Monitored the power socket for surges (there were no power surges whenever this occurs)
- Updated my drivers (including the AMD ones)
- Reinstalled Windows
Nothing seems to have helped the situation. I have also found some other users with similar issues, although some of them are on Linux.
https://bbs.bee-link.com/d/5048-eqr5-random-freezing-with-ubuntu-2404
Please do advise on any further steps I can try!
Thanks in advance for any help!
