Second monitor not enabled

MBarroso

I recently bought an EQR6 6800U, but I can’t use two monitors. The second monitor simply doesn’t display an image, even flickering at the beginning of the boot process. I’ve already updated the AMD video driver, but to no avail. Does anyone have any ideas?

support11

MBarroso Sorry for the trouble.Could you please send us a photo of the SN code at the bottom of the machine ？

Please uninstall the graphic driver in the device manager and install the new one from AMD.

Please go to AMD website and download the auto-detect program.It will update some chipsets and video drivers automatically.

It will identify and install appropriate drivers for their AMD hardware. The program works by scanning the user’s system to detect the installed AMD hardware components, such as graphics cards or processors.

It then compares the detected hardware information with a database of AMD drivers and software versions.

MBarroso

I’ve tried everything I could and haven’t had any success:

I reinstalled the AMD driver using the installation application and it didn’t work.

I tried installing the driver again, but first cleaning the AMD drivers in safe mode using the cleanup utility application and then reinstalling the drivers.

I also did a fresh installation of Windows 11 and repeated all the steps above. It simply doesn’t detect the second monitor.

The only thing that partially solved the problem was installing a dual boot with Linux, and when I access the computer using Linux Mint, both monitors are detected and work normally.

I would really like to be able to use Windows with two monitors on this machine, but I don’t know what else to do. If you can give me any other guidance, I would appreciate it.

support11

MBarroso Sorry for the trouble.
Please try updating the drivers we provided:https://url.bee-link.cn/UX3B
Driver installation tutorial: https://buildin.ai/lizong/50c2dee7-dcde-4707-97d8-dc7eac84a4eb

MBarroso

Image description

MBarroso

This is the report generated by cleanup utility of AMD

reportxml.pdf

77kB

MBarroso

I tried installing the indicated driver, but again without success. The second monitor is still not recognized in Windows. It’s only recognized in Linux Mint, but with an important detail: in Linux Mint, the second monitor’s screen isn’t always recognized; sometimes I have to switch HDMI cables until it’s recognized. A real disappointment.

MBarroso

I’ll try to explain in detail how I’ve managed to get the second screen recognized in Linux.

First, it’s important to clarify that I’ve never been able to get the second monitor recognized in Windows.

However, in Linux, the problem of not recognizing the second screen seems to be intermittent.

When this problem occurs in Linux, I take the port where the cable for monitor 1 was being recognized and switch it with the cable for monitor 2.

If I leave both cables connected at this point, the image is only displayed on one monitor.

Then, when I switch the cable for monitor 2 to port 1 (which was working for monitor 1) and leave only monitor 2 connected, the image appears on it. At this point, I can take the cable from monitor 1 and plug it into port 2. At this point, both monitors start displaying an image again.

support11

MBarroso Sorry for the inconvenience.

To better assist you, could you please provide us with the following information?

What is the model number of your monitor? Is the interface you’re using an HDMI port?
What type of cable are you using? Could you please send us a photo of the connecting cable?