Beelink Mate Studio Dock problems

MagicMave

Hello,

I recently purchased a Beelink Mate Studio Dock for use with my Mac Studio M2, but unfortunately the device is currently unusable for my setup.

I installed two WD Blue SN550 NVMe SSDs (2 TB each) that were previously working without any issues in a Windows PC. However, when inserted into the Mate Studio, the SSDs are not detected.

The dock itself is recognized by macOS and appears in System Information, but the installed SSDs do not show up in Disk Utility or via diskutil in Terminal.

When I first connected the device, I received the following message:
“Thunderbolt accessory not supported – Connect the accessory to a Thunderbolt port on this Mac.”
Despite this warning, the Mate Studio still appears in the system report.

An external power supply was also connected to ensure sufficient power delivery. Even with external power, the two SSDs are still not detected.

Device serial number: Y94805CH30111

Beelink CS-George

MagicMave

When the SSD disconnects, check if the device or adapter cable was touched, which may cause poor contact.
Please verify if the Mate Studio device is still listed under Thunderbolt/USB4 Devices in Device Manager when the SSD disconnects.
Disconnect the external power supply.
Format the SSD and change its file system.
Confirm if there are any other Thunderbolt/display devices connected to other Thunderbolt ports on the customer’s computer. If yes, disconnect them and test.
Please replace the thunderbolt cable.
Disable Low Power Mode in Settings.
Disable the function of turning off peripherals during hibernation.
Please update the your Mac Studio system version to the latest one.

MagicMave

Beelink CS-George

When the SSD disconnects, check if the device or adapter cable was touched, which may cause poor contact.

Everything is fine - use also new cable

Please verify if the Mate Studio device is still listed under Thunderbolt/USB4 Devices in Device Manager when the SSD disconnects.
Yes listed

Disconnect the external power supply.
No changes

Format the SSD and change its file system.
No changes

Confirm if there are any other Thunderbolt/display devices connected to other Thunderbolt ports on the customer’s computer. If yes, disconnect them and test.
Only display - disconnected - no changes

Please replace the thunderbolt cable.
Replaced

Disable Low Power Mode in Settings.
Done

Disable the function of turning off peripherals during hibernation.
Done

Please update the your Mac Studio system version to the latest one.
Latest OSX

Beelink CS-George

MagicMave
Thank you for your response.
Please contact our after-sales email: support-pc@bee-link.com
We will replace your machine with a new one.