GTI Ultra AI 185H with Docker Station & RTX 5070 Ti OC

enunfano

Hi, I just bought a new MSI Geforce RTX 5070 Gaming Trio OC to replace my old RTX 580.
It was quite a pain to install the drivers because of many black screen. I’ve fixed this in putting PCIe in Gen4 and not Auto.
It works well now but I cannot switch to Gen5 without experiencing the same hang or black screen behaviour.
Is this come from BIOS ? From Docker Station (read about a Pro version but if Gen5 is available, guess it is a Pro ?) ?
Or a simple card compatibility on Gen5 ?

Many thanks for your answers !

Beelink CS-George

enunfano
Please provide a photo of the SN code located on the bottom of your machine.

enunfano

Hi,
SN of the machine : B185H5DG60045
SN of the dock station : YEXHH5DG00629

Beelink CS-George

enunfano
Thank you for your reply.
Please provide a photo of the SN code located on the bottom of the machine. The complete SN code spans two lines.
Please provide a photo of your docking station’s gold fingers for assessment.

enunfano

Hi, sorry for the delay. Here the pictures of the SN and guess that what you call “gold fingers” are the slot where the card is docked, so I’ve pictured this

Image description

Beelink CS-George

enunfano
Image description
This is an image of the gold finger. Please provide us with this portion of the image.

enunfano

Ah, cristal clear, thanks. Here’s the photo.

Image description

Beelink CS-George

enunfano
Your docking station is not the PRO version.
Please contact our after-sales email: support-pc@bee-link.com
We will arrange for a PRO version docking station within the warranty period.

enunfano

Thank you again. My case has been taken for replacement. Have a great day!

Beelink CS-George

enunfano
You’re welcome.