Monitor is black and the Unit won't boot

DirkT

I have a Beelink GTI 14 Ultra 9 coupled with CX eGPU docking station and have been having great luck with it until this morning when I woke up. The screen is completely black and the unit powers up without being turned on. I’ve done everything I can find on line. Draining the power, unplugging everything, trying different cords, a boot up USB disk, pulling the unit from the dock, resetting this and that. I’ve had the unit for three months and it worked perfectly until it didn’t. Any suggestions?

Beelink CS-Jane

DirkT Hi there,please send us a picture of SN on the bottom of the PC.
Does the machine fail to boot even when not connected to the docking station?
Is the docking station functioning properly?
Have you tried to clear CMOS?First,please unplug the power supply and HDMI cable. Please press the pinhole of “CLR CMOS” with a pin for about 10 seconds.Ten minutes later, plug the power supply and HDMI cable, turn on the PC again. Please wait about one or two minute, if you can go to the system, Please repeatedly press delete key as soon as your restart the PC, go to BIOS. Go to Boot option, enable fast boot, press F4 to save.

DirkT

Image description

DirkT

Yes. I have done all of the above to no effect.

DirkT

Something interesting did happen a few days before it stopped working. Most of the time it would boot up with the Beelink logo, yet sometimes it would show a microsoft logo as it booted up.

Beelink CS-George

Hi there, plese contact our support team at support-pc@bee-link.com and send the item back for repair or replacement.

DirkT

I have contacted them

Beelink CS-George

DirkT Ok, they will take care of your case.