hesaidthat
Hi , there
（Please back up your important data）
Reset System Steps:
Restart the device. When the circling appears, press the power button for 5 secs until the device shuts down.
Repeat this process two or three times.
When you see the repair page, choose Advanced options, Troubleshoot, Reset, and select Keep my files.
Please tell us if you need the key later on.
