SER8 Chipset Driver Compatibility Notice

Beelink CS-George

Dear Valued Customers,

We have received reports that Beelink SER8 mini PCs may experience system freezes, stuttering or random reboots after updating Windows OS or the latest official AMD drivers.
Our technical team has confirmed that this issue stems from compatibility conflicts between the newly updated Windows/AMD drivers and the factory-default chipset driver of SER8.

Temporary Solution
If your device is malfunctioning, please roll back the chipset driver to the original factory version to restore normal operation. To prevent the issue from recurring, please refrain from updating Windows and official AMD drivers temporarily.
Option 1: Uninstall problematic drivers and reinstall factory drivers
This solution fixes the issue without reinstalling the system.
Perform a forced hard shutdown three times in a row: While the Windows boot logo is on screen, press and hold the power button. On the fourth startup, Windows will automatically launch Automatic Repair.
Follow the path: Advanced options → Troubleshoot → Advanced options → Startup Settings → Restart.
After rebooting, press 4 to enter Safe Mode.
In Safe Mode, right-click the Start menu and select Installed Apps. Search for AMD Chipset Software and uninstall it per the on-screen instructions.
Open Device Manager and uninstall the graphics driver as well.
Restart your device and verify normal boot-up.
Please download and install the corresponding factory drivers via the links below:
SER8 8845 Driver package: https://url.bee-link.cn/xv1s
SER8 8745 Driver package: https://url.bee-link.cn/XqOf
Installation tutorial: https://buildin.ai/lizong/50c2dee7-dcde-4707-97d8-dc7eac84a4eb

Option 2 : Please roll back to AMD GPIO Controller 2.2.0.136 version .
I have attached the link: https://mega.nz/file/CvgXCbLR#Jpqz25l-Qir_GWzEnIhYdToyh-Hmu-b-fxoeRbwOCHk or https://url.bee-link.cn/Qryn
Extract amdgpio2.inf driver file from the unpacked r29ah14w.exe.
Right‑click This PC → Device Manager → System devices → Locate AMD GPIO Controller.
Right‑click → Update driver → Browse my computer for drivers → Let me pick from a list of available drivers on my computer → Have Disk → Select the extracted .inf file.
Restart the PC after installation, then verify the driver version is 2.2.0.136 in Device Manager.

Our team is working closely with AMD to optimize and fully adapt the latest drivers. We will post official updates and further notices on our website once the problem is resolved.
We apologize for any inconvenience caused. For technical support, please contact us via email: support-pc@bee-link.com.

Best regards,
Beelink Service

Beelink CS-George

UPDATE: To solve the Chipset driver compatibility issue, please update the latest BIOS V035.P8C0M0C15.16 https://url.bee-link.cn/FKyc， here is the tutorial https://url.bee-link.cn/5vkW

Big71

Is this update compatible with both the SER8 8845HS and the SER8 8745HS? I’d hate to turn one of my PCs into a paperweight just because the BIOS might not be the right one after all.

I actually have an 8845 and an 8745 in use. That’s why I’m asking specifically.

Thanks.

Beelink CS-George

Big71 Hi there,

Yes, the BIOS is for both SER8 8845 and SER8 8745.

Cerqueira

I have a SER8 8845HS and the BIOS work, now i can update the AMD Chipset?

Beelink CS-George

Cerqueira Yes, you can update the chipset driver now.

mlmason75

So it’s 100% safe now to use both AMD Video and Chipset updated drivers directly from AMD web site?

And I don’t have to use the much older AMD drivers supplied by Beelink anymore?

And what are the chances this issue happens again in the future?

Cabodog168

Yeah we’d like to know if this BIOS version is 100% stable, I personally can’t go through the same trouble again! I think you heard enough from other customers as well: we use SER8 on some mission critical applications and chances for another Windows keep crashing is totally unacceptable! For now I can live with rolling back GPIO2 driver, but like others I want to have a real fix which will work with AMD future driver updates. PLEASE SHARE SOME INFO ABOUT THIS BIOS UPDATE AND HOW STABLE IT IS SO WE WILL HAVE CONFIDENCE TO PROCEED. THANKS!

Beelink CS-George

Hi there,

We’ve fully verified this BIOS revision is stable under existing mainstream AMD driver versions and fixes the historic GPIO2 incompatibility issue causing your Windows crashes, you may safely upgrade now.
That said, it’s technically impossible for us to fully guarantee seamless compatibility with all unannounced future AMD graphic driver releases. AMD reserves the right to adjust underlying driver architecture, resource allocation and chipset definitions on their subsequent driver iterations, such third-party code changes are out of our design control.
Our engineering team will keep tracking official AMD driver updates continuously: once any compatibility conflict emerges after new AMD driver rollout, we will promptly optimize and release revised BIOS patch as our after-sales commitment for your mission-critical SER8 equipment, so you won’t fall back to repeated driver rollbacks again.

Best regards,
Beelink Service

mlmason75

I will go ahead and update to the new bios and then also the new AMD video and chipset drivers.

I am very happy to hear that your engineering team will be keeping track of any compatibility issues with newer AMD drivers and promptly optimize and release revised BIOS patches. But I guess it’s also a very good idea when AMD releases new driver updates to wait at least a week or so to make sure the updated AMD drivers are safe to install.

Thank You Beelink 😃👍

Beelink CS-George

mlmason75 We totally agree with your idea to wait a week before installing newly launched AMD drivers, it helps avoid unexpected crashes.

mmikkula

for those who have installed the new bios: is the “Performance mode (65W)” still available?
thanks.

Beelink CS-George

mmikkula Yes, 65W option is still there

Cabodog168

I’m still on BISO version HPT.8xxx.SER8.V029.P8C0M0C15.13 is it safe to directly upgrade to this latest version with AMD chipset fix?

Beelink CS-George

Cabodog168 Yes, it is safe to update the latest BIOS ,then update the chipset driver.

BLW553c

It’s funny how everyone’s waiting for guinea pig’s report lol
Well, Beelink has messed up BIOS updates many times in the past, so they’re not trusted.

Beelink CS-George

BLW553c Don’t worry! We’ve already got feedback from several users that updating to the new BIOS successfully fixed the crashing issue caused by incompatibility with AMD’s latest graphics driver. Feel free to proceed with the BIOS update without concern.

Pjarz

BIOS update done, AMD chipset drivers and adreline software updated. Windows update restarted. No automatic updates for AMD software and drivers. The system seems to run well…we’ll see. Of course, I made a full backup before.

Beelink CS-George

Pjarz Great to hear your system is running smoothly after the BIOS upgrade! It’s very prudent of you to back up your data beforehand. Feel free to leave us updates if you spot any issues down the line, we’re here to help!