Yvonne
Hi there，
Sorry for the trouble. Here are the possible solutions :
①Please go to the device manager to check if there is ethernet driver, please update the driver. Here is the driver Here is the driver source :https://dr.bee-link.cn/?dir= click the item model , then you can find the related driver.
②Please clear the CMOS. Please turn off the PC , unplug the power supply, and press the CMOS button (or poke the hole of CMOS with a pin) for about 10 seconds . Next, restart the PC after ten minutes. Here is the tutorial https://mega.nz/file/2nIRGaYI#M2aIM2bkOJshrhE8sK8MNiKopfyHlqyjnn86TypZp2w
③Please right click the windows–computer management–double click Services–wired config –start the service.
④Please right click the windows—setting–troubleshooting—other troubleshooters— network—run , let the PC diagnose the problem and solve it automatically.
