USB Problems on SER5 Mini

ultrafree

Hi all. I have problems with all 3 front USB connections ( 2x USBA & 1x USB C)on my Mini Beelink Model SER 5th Gen. SN Y55604DH80553.
The connection to the USBs drives is continuously interrupted. I have exchanged the drive , but problem continues.

Maybe I need a Bios update. Can anybody check if there is a new version solving this problem?
Or maybe somebody experiencing the same can give me a trouble shouting?

Current version is from AMI version FP655U509 from 12.12.2023
Baseboard Version is V1.0
Prozessor AMD Ryzen 5 5560U with Radeon Graphics, 2301 MHz,
Thanks for your help

support1

ultrafree

Hi there,

Your BIOS is the latest one.
What operating system are you using ?

ultrafree

I am working under Win 11 Pro Version 10.0.22631 Build 22631

support1

ultrafree

① Please uncheck the save energy in the device manager—universal serial bus controller–USB hub—properties–power management—uncheck “Allow the computer to turn off the device to save power”

②Please turn off the PC , unplug the power supply, and put the pin in the CMOS pinhole and press it for about 10 seconds , restart the PC after ten minutes.
Here is the tutorial https://mega.nz/file/XypwTISY#DVT0BsjOgiPkZ-drQaj88JH9Z7f7qpKGP2E3nMHW8ms