Hi guys, I’m not much of a ‘techy’ so bear with, so just recently I was trying to install a ‘footy’ app off playstore, it installs ok, but when I go to open it I get a message saying “ not a real device ” so I end up uninstalling it, I have tried numerous apps as well as the ‘footy’ app and I still get the same message, It never used to be like this until just recently. I have a Beelink GT1 with the current version 709D0_20180702-100659 and according to the message on my system, it IS up to date. Any help will be appreciated. Regards muvoda.

Hi, thank you for your reply, I enclose a picture of the sn you requested. sorry but I will have to type it, will not let me upload. S/N A706DBDH90133 32G

Hi, and thank you for all the info, that is exactly what I was thinking of, I was just messing about and checking stuff when I came across ‘Kodi’ install, so I tried to ‘over install’ the app again and I got a message that it couldn’t install because it might be corrupted, so I will delete Kodi and reinstall again. I am seriously thinking of also doing a factory reset on my Beelink box because the picture is very patchy and I have 2 lighthome apps, 1 will give me location and time and the other keeps spinning around, I am not connected to my pc just to my tv, I use ipvanish when I am watching movies and tv shows, and I can reinstall the present apps on kodi (when I lose them) back again, also I don’t have anything personal stored on the box so I should be ok, would you advise a factory reset on the Beelink box? and would it rectify the couple of issues I mentioned or just get rid of kodi and reinstall kodi again. I really do appreciate your responses and your help, thank you so much. Regards muvoda.

Hello @support1, Well I am at a loss really, I have done a factory reset and I am having all sorts of problems, 1, apps off Google play will not let me install, I get a message ' this tablet isn’t compatible etc, 2, The home page on my Beelink the location keeps spinning and will not accept my location when I type it in, I have got fast WiFi and everything is connected and working as it should, If I try and download an APK it’s saying ‘problem parsing the package’ and it seems that whatever I try nothing will work, I haven’t yet seen a message though about my device not being real so that’s a blessing I suppose!! I’m at the end of my tether now because I cannot think of what to do next, I am ready to throw it in the bin unless you have any ideas (that are not too complicated to a novice like me) Anyway I DO understand that you are a busy guy helping people out with real problems with their PCs, so if I don’t hear back I will totally understand. Thank you for your input earlier. Regards muvoda.

Thank you, I will give it a try.👍

Hi Support1, I am probably going to sound like a right idiot….. But, do I take my pick of which brushtool update to install, ie, USB or SD card, or do I have to do the USB AND the SD card in that order? Sorry to be a pain but I did say I ain’t no ‘ techy’ Regards muvoda.

Thank you.

Hello again Support1, Just a quick question please, on the link in the tutorial I noticed that it states ‘Beelink G1 mini’ but mine is a ‘Beelink GT1 Ultimate.’ So, before I go ahead, will this be ok for my device? I have already downloaded the firmware onto my USB drive and I’m hoping that this is correct as well? Please be patient with me, we all have to learn sometime🤪 Regards muvoda.

Thanks.

UPDATE….
Hello, I have followed your advice and unfortunately I have ended up with a GREEN screen!!! I really do not know what has happened, it all installed once I connected the box and computer together ( with male to male ) usb cable, so now I am hoping that you can help me out again please, or is the box kaput? I downloaded the brush tool and the firmware on my computer and I dropped and dragged the firmware ( not brushtool ) onto the USB stick but I had to extract it first, I tried a second time without extracting but it wouldn’t drop down to ‘ file name box’ at the bottom like an extracted one did when pressing the GT file in the box. Honestly I am a complete novice and this has driven me mad. Please help Support1. Thank you.

###PLEASE HELP ### GREEN SCREEN ###

Hi all, I need some expert advice please, I have downloaded the brush tool and firmware for my GT1 Ultimate and now I have a permeant “Green Screen” could I get this box back to normal operating procedures or is my box completely knackered? I’m annoyed because I paid a lot for this box due to the fantastic reviews it had at the time, I have had it a while. Can it now be repaired? I cannot seem to find anything on the net that I could try, so I’m reaching out to you guys. Regards muvoda.

Hi Support.
I have tried a factory reset ( if you mean pressing and holding the reset button? ) so, I left the box powered on with the full Green Screen showing for about 20mins and then… as if by magic the the Beelink Logo appeared, great I thought!! So after leaving it plugged in for a couple of hours the Logo still remained and nothing else happened, I cannot use the remote and the tv screen is completely full with the logo, ie, nothing showing on the tv to press on or do anything to, so I unplugged the box and kept the reset button pressed down and held it down while I powered up again, I did this for ⅔ minutes without any joy. The green screen returns as soon as I power up, then like I said, the Beelink logo returns again in roughly 20mins. Can this be brought back to life Support1? I’m really at my wits end, I cannot afford another one. I DO also understand that all your work is around the pc’s and not so much the tv boxes, so if you can help then I really would appreciate it. Kind regards muvoda.