Ser6 Max AMD Ryzen 9 - 6900HX Bluetooth USB Driver doesn't work

RFerraz84

Hi guys,

Please, I really need some generous help.

I just bought the mini PC Beelink SER6 Max with AMD Ryzen 96900hx but it’s impossible to use my keyboard or trackpad.

Every day I need to delete and reinstall the USB Bluetooth Driver. And I didn’t find the specific driver on the Beelink website.

It’s been two weeks feeling very frustrated and exhausted, because I’m a tetraplegic person trying to work and I can’t deal with this error.

Could anyone please help me? Which driver do I need to install?

support1

Hi there,

Here is the driver https://url.bee-link.cn/bcEf

RFerraz84

Hello guys,
I alredy try everything. My bios version is SER6p_P5C8V11.

Nome do Log:   Microsoft-Windows-Kernel-PnP/Configuration
Fonte:         Microsoft-Windows-Kernel-PnP
Data:          26/11/2024 10:45:14
Identificação do Evento:411
Categoria da Tarefa:Nenhum
Nível:         Erro
Palavras-chave:
Usuário:       SYSTEM
Computador:    MiniPC1984
Descrição:
O dispositivo USB\VID_8087&PID_0029\6&3490ad0c&0&3 teve um problema ao iniciar.

Nome do Driver: oem14.inf
Guid da Classe: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}
Serviço: BTHUSB
Filtros Inferiores: ibtusb
Filtros Superiores: 
Problema: 0x0
Status do Problema: 0xC00000E5
XML de Evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
    <EventID>411</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4000000000000000</Keywords>
    <TimeCreated SystemTime="2024-11-26T13:45:14.4055259Z" />
    <EventRecordID>3274</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="9308" />
    <Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
    <Computer>MiniPC1984</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="DeviceInstanceId">USB\VID_8087&amp;PID_0029\6&amp;3490ad0c&amp;0&amp;3</Data>
    <Data Name="DriverName">oem14.inf</Data>
    <Data Name="ClassGuid">{e0cbf06c-cd8b-4647-bb8a-263b43f0f974}</Data>
    <Data Name="ServiceName">BTHUSB</Data>
    <Data Name="LowerFilters">ibtusb</Data>
    <Data Name="UpperFilters">
    </Data>
    <Data Name="Problem">0x0</Data>
    <Data Name="Status">0xc00000e5</Data>
  </EventData>
</Event>

That’s it.
I really appreciate you.

support1

Could you please send us a picture of SN on the bottom of the PC ？
Please repeatedly press delete key as soon as you turn on the PC, go to BIOS. Please send us a picture of the Main page.

RFerraz84

Hello, everyone. Thank you for your incredible help.

For the first time in 3 weeks since I bought the mini pc, after turning on the machine after following the suggested steps in this and other Beelink forums, the bluetooth driver is finally OK.

I really want to thank all of you for your attention in this community. 😍

support1

RFerraz84
Hello there

You are very welcome,my friend.
If you have any questions in the future, please feel free to let us know.
Have a nice day.