Bgee
Hello there,
Here are some potential solutions:

1. Please clean the USB port with 75% alcohol
2. Please uncheck the save energy in the device manager—universal serial bus controller–USB hub—properties–power management—uncheck “Allow the computer to turn off the device to save power”
3. Please turn off the PC , unplug the power supply and other USB devices, then put the pin in the CMOS pinhole and press it for about 10 seconds , restart the PC after ten minutes.
   Here is the tutorial https://url.bee-link.cn/5FdW

Hello there,
Please send us a picture of the SN on the bottom of the PC.

1. Update or Reinstall Driver Programs
   Update Drivers: Open “Device Manager”, expand “Universal Serial Bus controllers”, right-click on the corresponding USB controller and choose “Update Driver”. Follow the prompts to search for and install the latest driver programs.
   Reinstall Drivers: In “Device Manager”, right-click on the relevant USB device and choose “Uninstall Device”. Then restart your computer, and the system will automatically reinstall the drivers.
   2.Troubleshoot System and Other Settings
   Run the Troubleshooter: Search for and open “Troubleshoot” in “Settings”, select “Hardware and Devices”, and then run the USB troubleshooter. Follow the instructions to let the system find and fix the problem.
   Check System Files and Registry: Open Command Prompt as an administrator, type the command “sfc /scannow” and press Enter. Wait for the system to check and repair damaged system files. Open the Registry Editor (press Win + R, type “regedit” and press Enter), navigate to “HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\USBSTOR”, and make sure the “Start” value is set to 3. If it’s not, change it to 3.

Bgee Hi there,

The value is already 3.
Does other USB flash drive work on these ports ?

Hi Bert,

Did you change /update the operating system recently ?

Bgee
Please reset the PC.
Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.

Please try each option one at a time, then see of Windows will boot . . .

Go to Troubleshoot - Advanced Option - Startup Repair
See if Windows startup can repair itself

Go to Troubleshoot - Advanced Option - System Restore
Check to see if you have a restore point you can go back to

If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart
Upon restart, press 4 to enter Safe Mode
Once in Safe Mode, backup your data if you do not already have a backup
Open Device Manager and check to make sure all your Drivers are up to date
Reboot to see if Windows will start Normally

If the above fails, go to Troubleshoot - Advanced Options - Reset this PC
Choose to keep your files and apps, just your files or to keep nothing
Then start the Reset

Please go to AMD website and download the auto-detect program.It will update some chipsets and video drivers automatically. It will identify and install appropriate drivers for their AMD hardware. The program works by scanning the user’s system to detect the installed AMD hardware components, such as graphics cards or processors. It then compares the detected hardware information with a database of AMD drivers and software versions.
If the problem persits, you can consider sending back for replacement

Bgee Hi there,

You might need to think about reinstalling the system.
Here is the tutorial https://url.bee-link.cn/74zu.
Please back up the data before the installation.