SER9 sleep terminated by Lidstate open

yamamotoy

Problem with SER9 sleep.

My SER9 only can be in sleep state for 3minutes. It wakes up without having any user input such as moving mouse nor wake on lan packet.
I use the following to see what made the SER9 wake up from sleep

powercfg /sleepstudy /duration 1

The log showed that wake up event was “LIDSTATE OPEN”
Please tell me how to prevent “LIDSTATE OPEN” happening.
Problem with SER9 sleep.

powercfg /sleepstudy /duration 1

The log showed that wake up event was “LIDSTATE OPEN”
Please tell me how to prevent “LIDSTATE OPEN” happening.

MiniDog

Check your power settings in the Settings menu. Have you opened your case?

yamamotoy

Dear MiniDog-san,

Thanks for reply. Please tell me more.

Which power setting?
1) Power Setting inside Control Panel of Windows 11 do not show option for Lid Open.
2) If setting is for BIOS, please navigate me to the correct setting.

2.I have not opened the case.
1) Is there a sensor inside the case to detect case open?

Because SER9 is a desktop PC, it very strange to see LIDSTATE open event

support6

yamamotoy
Hello,

① Are you using any USB devices other than the keyboard and mouse? If so, please unplug them.
② Are you using a screen splitter?
③ Go to power option and restore the plan management to default values.

Best regards!
Wendy
Customer Support

MiniDog

yamamotoy
Some BIOS consider these as glorified laptops. I had an issue with the screen but is under buttons and lid (screen) opening (LID SWITCH) all under power buttons.

Mine no longer shows this as Microsoft keeps reshuffling these setting! You still may have missed a sleep timer.

Regards

kaws

i’m debugging something similar on a large x299 workstation. it is irritating.

to enable the lid options in powercfg, from an admin cmd prompt:
to enable “lid” and button tabs:
powercfg -attributes SUB_BUTTONS 99ff10e7-23b1-4c07-a9d1-5c3206d741b4 -ATTRIB_HIDE

this seems to help as “lidopen” is causing less waking, however this has not solved my problem.

support7

kaws
Please send us a picture of SN on the bottom of the PC.

Here are some potential solutions:

① Disable the virtual lid sensor

Open the device manager and expand the “System Devices” category
Look for drivers with “Lid”, “GPI” or “ACPI Sensor” in their names (such as “ACPI Lid Sensor”)

② Right-click and select “Disable Device”, then restart and test the sleep state

Power setting correction
powercfg /setacvalueindex SCHEME_CURRENT SUB_NONE lidopen 0
powercfg /setactive SCHEME_CURRENT

③Please press delete key as soon as you turn on the PC, so that you can go to BIOS.Please send us a picture of the Main page.We will check if you need to update the BIOS.