Hello, I just received my brand new SER9 that I purchased from Amazon. Needless to say, I was going through several of the security settings and noticed that the computer wouldn’t allow me to enable firmware protection. There isn’t even an option to do so on the “core isolation” screen. The computer is new and I haven’t added any 3rd party applications yet, I only installed the Google Chrome browser. Can someone please help me out with this?

Jay Ruck Hello Jay, Could you please send us a picture of SN code at the bottom of machine ? Could you please take a picture of the BIOS main screen of your machine for us to see? Then we will see if your BIOS need to update. Pls try to reset the Local Security Policy,this is the tutorial: https://www.makeuseof.com/windows-11-reset-local-security-policy/ and you can also try this tutorial: https://www.elevenforum.com/t/enable-or-disable-kernel-mode-hardware-enforced-stack-protection-in-windows-11.14966/ Have a nice day!

Hello, Please see the attached photos. I have reset the Local Security Policy and am still receiving the same result. Thanks,

Jay Ruck Hello, Your BIOS version is already the latest, so you don’t need to update the BIOS version again. 1.About starting secure boot ,please refere： ① Please repeatedly press delete key as soon as you turn on the PC, go to BIOS. ②Navigate to Security page. Click secure boot and choose enable , change the secure boot mode to custom, press F4 to save. ③ When the PC restarts, press delete key to go to BIOS again. change the secure boot mode to standard and press F4 to save. The status will become active. 2.About enabling firmware protection，please refere this ： pls try to reset the Local Security Policy,this is the tutorial: https://www.makeuseof.com/windows-11-reset-local-security-policy/ and you can also try； Best Regards! Wendy Customer Support

support6 Hello, Here’s what I done: I enabled secure boot and changed boot mode to custom and restarted the computer. I enabled secure boot and changed boot mode to standard and restarted the computer. I reset the local security policy per the link you provided. Please see the attached photos of the steps I took. Can someone please help me with this issue? I’m still having the same problem as before. My computer still won’t allow me to enable firmware protection.

Regarding the activation of firmware protection, please refer to the solution: pls try to reset the Local Security Policy,this is the tutorial: https://www.makeuseof.com/windows-11-reset-local-security-policy/ and you can also try this tutorial: https://www.elevenforum.com/t/enable-or-disable-kernel-mode-hardware-enforced-stack-protection-in-windows-11.14966/

Here are some potential solutions: Check TPM and virtualization settings TPM (Trusted Platform Module): Make sure TPM 2.0 is enabled in BIOS/UEFI and working properly. AMD-V: For AMD processors, make sure AMD virtualization (AMD-V) is enabled in BIOS. This is key to enabling core isolation and other advanced security features. Press Win + R to open the Run dialog box, enter secpol.msc and press Enter to open Local Security Policy. Go to Local Policies > Security Options, check the policies related to Secure Boot, Firmware Protection, and Core Isolation, and make sure they are set to Not Configured or Enabled. Disable antivirus software

Hello, I enabled TPM 2.0 and AMD SVM. I checked the local security policy, per your instruction and didn’t find any local policies associated with secure boot, firmware update, or core isolation. Is there anyone in here who knows exactly how to fix this problem? If not, I will be sending it back to you. I’ve been very patient but am getting nowhere, and my problem hasn’t been solved yet.

can anyone confirm that this tatourial works

SER9 "I can't enable firmware protection".

support7

Please check the content of your private message.

Jay Ruck

support7

Hello,

I would prefer for us to continue to communicate in this forum, instead of by private message.

Thank you.

alphapapaactual

https://www.elevenforum.com/t/enable-or-disable-system-guard-secure-launch-for-firmware-protection-in-windows-11.29233/

Can anyone verify if this tutorial works?

Chippy

I have the same issue, BTW. Not a big deal I think, but if there is a fix, I would be grateful if you can share it perhaps?

support7

You can try the method we provided earlier first. Have a nice day!

alphapapaactual

support7 it is not working for me.
Please check your private message

Jay Ruck

Disregard this thread. I’ve decided to return the computer to Amazon for a refund.

Thanks!!

support7

OK, you can contact Amazon customer service. Have a nice day!

alphapapaactual

Has anyone solved this issue yet?

support4

alphapapaactual

Hi there
Please go to AMD website for this driver to install . then try again
Image description

alphapapaactual

support4 I can’t find that file. Can you provide me with a correct link to the AMD website?

Chippy

alphapapaactual
I couldn’t find it there either, only on some third party download site that I didn’t want to trust.

But FYI it’s in the drivers package on the Beelink website.

https://dr.bee-link.cn/?dir=uploads%2FSER%2FSER9--AI-9-HX-370%2FDriver

Though what this is supposed to help, I am not sure because I imagine you have it loaded already!

support7

Please check the content of your private message.

alphapapaactual

I still have issues. Any fix to this problem? I need help…

support10

alphapapaactual

Hello there,

Could you please send us a picture of SN code at the bottom of machine ?

Could you please take a picture of the BIOS main screen of your machine for us to see?
Here is the tutorial of how to check the BIOS version: https://mega.nz/#F!yuISGa4I!s1bQQajKwnsEdzjqq4nopQ .

Maybe updating the BIOS can solve your problem.

Have a nice day!

zwipp24

I have the same problem which is causing also an error when I try to install Windows Update on my Beelink Ser9.
I already have spent several hours ro fix the Windows Update issue or even performed a Windows 11 Inplace Refresh.
Having received a message that there is an error occurring during First Boot.
Changed BIOS various times with different settings - no result.
Always receiving error codes indicating there is a driver which is causing a conflict with the security settings of Windows.
Can`t find out which driver exactly it is, since there is no exclamation marked driver in the settings configuration of the hardware devices.
SN: BHX374BF10040
Thanks for your assistance in this issue!

alphapapaactual

I think the problem is that I don’t have Windows 11 Enterprise… But I still can’t enable Credential guard.

support4

alphapapaactual
Hi there
Enabling Credential Guard requires hardware support for virtualization technology. Ensure that your CPU supports and has virtualization technology enabled ( AMD-V). Additionally, you need to enable Hyper-V and Core Isolation in the system.

alphapapaactual

I can now confirm that Beelink has solved the issue with its latest firmware. Just don’t forget to run the EoM file. https://www.bee-link.com/blogs/all/bios-update
I also got Credential guard up and running. I know some people had issue with this as well.

support6

alphapapaactual
Hi there,

Thank you for your efforts.
If you have any questions in the future, please feel free to let us know.

Best regards!
Yue
Customer Support

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