jacknjill101 support1 it’s checked and no biometric device shown. If I didn’t reinstall the OS like you asked me to, it would show in hidden. Now I regret I did that. Should I just send it back?
support1 jacknjill101 Hi there, Could you please try our image ? Here is the image https://mega.nz/file/SzJjya4I#NBfO0ktE-WC5L9WBWvj2Ds1wu9jamFpwbPBDk4V95wo Here is the picture tutorial https://mega.nz/file/KjZHyIqB#0EEVnG_1fWYCq_qL7GUYFGuD7nKqlV8FZWu78SVGXS4 Here is the Video tutorial https://mega.nz/file/rjw3DLjB#oCO056vM5R3bB2f1n9Kqj9aTF7eHDqGsmVghNekhsP4 Please do not login Mega account when downloading.
jacknjill101 support1 I reinstalled the OS using your GTI14 image, but the fingerprint sensor is still inactive. At this point I think it’s broken. How do I go get a replacement?
support1 jacknjill101 Hi there, please contact our support team for the replacement at support-pc@bee-link.com
szakal87 On your official website there is ex docking station pro - compatible with rtx 5000 and radeon rx 9000 - is that true? I wrote a query to service@bee-link.com and you replied that you don’t know if rx 9070 is compatible. I’m confused - I bought beelink gti13 (waiting for delivery) and I want to buy ex docking station +9070 - can you confirm compatibility with your ex dock pro?