Hi
Thank you, but I have already used this command trick, I reinstalled backup versions of Windows (via Aomei) and nothing changes, I still randomly have the graphics driver crash. After the crash, the PC is functional but I no longer have display, I put the PC in hibernation mode, turn it back on and I find myself with the default Windows driver for a standard card, I just need to reinstall the AMD driver and it’s good. Really incomprehensible.
For info
I had ordered 48GB of RAM because the PC was great! Since the issue with the graphics driver amduw23g, I put back the original 24GB, I tested all the RAM with Memtest86 (4 passes), no errors found. I don’t feel like it’s the RAM…
I remind you that both screens are white, but Windows continues to work, I can’t do anything without a screen! If I put the PC in sleep mode and turn it back on, it works except that I’m on the standard Windows graphics card, I need to reinstall the drivers (Adrenaline). Sad
Bios ?
Image description

“backup versions of Windows (via AOMEI)” => have you tried a regular full clean installation from the original media from Microsoft?

Not yet, it will take me 1 day to reconfigure everything correctly, hence the backups via Aomei!
If I have to reinstall Windows every month, that’s not possible. I work in IT, I’m not too much of a newbie, I’ve never had a problem like this on a mini PC.
Thank you.

    Patounet
    Hi there
    Please try some solutions here : 
    1.CLR CMOS
    First, please unplug the power supply and HDMI cable. 
    Secondly, Please hit the “CLR CMOS” button/hole for about 10 seconds.
    For some models the CMOS hole could be in the Audio port .
    Please wait until 10 minutes later (THIS IS VERY IMPORTANT),
    Then plug the power supply and HDMI cable back in, turn on the PC again, 
    once turn on the PC, you will need more than one minute to wait for the PC to enter the system.
    See if it works. Please try few more times.

    1. reset the BIOS .
      5 days later

      Hello, I have reinstalled Windows 11, and I still have the same problem randomly. Still the same message regarding ‘amduw23g cannot be found’
      The PC doesn’t crash, just the 2 screens turn white.
      The trick is, I put it into hibernation, restart the PC, and I have to reinstall the Radeon drivers.
      I’ve really tried everything, 3 reinstalls of Windows 11, 4 BIOS resets, etc….
      I’m starting to consider unfortunately sending the PC back, which is quite powerful, really sad.

        Patounet

        Hello,

        1. Could you please send your question to our official after-sales email? This is the email address: support-pc@bee-link.com
        2. Please send your SN and purchase record again, as well as the link to this forum, so that our customer service colleagues can better check your question.
          Have a nice day!

        Best regards!
        Wendy
        Customer Support

          After days of testing, the solution is to keep the drivers provided by Beelink (24.8.1
          32.0.11037.4004 of 23/08/2024)
          If I install new Adrenalin drivers, I systematically get a graphics driver crash, but the PC is still functional, just without a screen!
          I have the same problem with a new EQR 6600h!
          I don’t understand why Beelink is not aware of this bug that prevents updating Adrenalin. I should clarify that I only install the drivers and not the Adrenalin software.
          There must be a design issue, or else I am cursed ;o)
          I will try with another brand to see if the problem is also present.

            I already had these drivers, they are currently on the PC. I feel like we are going round in circles with this amduw23g crash issue..

              10 days later

              Patounet

              Hello,

              1. Could you please send your question to our official after-sales email? This is the address: support-pc@bee-link.com
              2. Please send your SN and purchase record again, as well as the link to this forum, so that our customer service colleagues can better check your question.
                Have a nice day!

              Best regards!
              Wendy
              Customer Support

                Thank you for your support, but I have returned the SER8 :o( too many issues, and I am not spending €600 on a PC just to spend my days troubleshooting. Perhaps there was a problem with the model I received.. I am hesitant to order another SER8.

                  Patounet
                  Hi patounet .
                  i am sorry for this inconvenience .
                  if there are issues with your unit .
                  We would like to replace it for you within warranty .