GTi12 suddenly powering off when transferring large amounts of data over USB

kwombat

I recently purchased a Beelink GTi12 Mini PC Intel Core i9 12900H and set it up as a Unraid server. I’ve got a couple of DAS bays connected to it and for the past two weeks I’ve been setting everything up and getting data transferred over to the drives in the DAS without issue.

Yesterday I was in the middle of transferring some more data to it and the PC suddenly powered off. This has since happened multiple times all while transfer data over USB.

Any suggestions as to what could be causing this or if there are any settings in the BIOS I could try changing in order to improve the stability of the USB ports?

support1

kwombat Hello there,
Sorry for the trouble. Don’t worry, the PC has one-year warranty.
Could you please send us a picture of purchase record ? Let’s do some troubleshooting. Here are some potential solutions:

Test the USB flash drive on another computer: This will help determine if the issue is with the flash drive itself or with your computer’s USB ports. If the flash drive works on another computer without any issues, then the problem may be specific to your computer.

Change USB port and cable: Try plugging the USB flash drive into a different USB port on your computer. Sometimes certain USB ports can have compatibility issues. Additionally, using a different USB cable (if applicable) can also rule out any issues with the cable itself.

Please uncheck the save energy in the device manager—universal serial bus controller–USB hub—properties–power management—uncheck “Allow the computer to turn off the device to save power”