SER8 - Very high power consumption Idle in Windows desktop

Serli

support4 As I wrote above, I have already done this extensively. So far without getting any help.

I have just sent another email with the entire message history and the link to this forum topic.

It would be good if a competent employee would read through the entire description and understand the issue in order to solve the problem with the GPIO controller ( ACPI\AMDI0030 ).

support7

Thanks for your reply.Our relevant personnel will get back to you.

DannyBoy7783

Has there been any progress on this issue? Any fixes or developments?

Serli

DannyBoy7783 No, nothing has happened yet. Beelink doesn’t seem to care.

I have had further contact with email support. Of course they asked for the firmware and serial number again and then told me that the BIOS is up to date.
Later I was offered to send the device in for a replacement. In the meantime, I have been in contact with other SER8 users who have confirmed the same error with their devices. An exchange for a new device would therefore not help.

On 21/02/2025, Beelink released a new BIOS (without a changelog). I installed it on my device without any changes. The problem with the GPIO controller still occurs.

Dear Beelink developers: Please solve the problem with the GPIO controller ( ACPI\AMDI0030 ).

support7

May i ask does your machine have a problem with high idle current consumption?
Please send us a picture of SN number and BIOS version.
So we would be able to know whether it is latest BIOS and send you files accordingly.
Here`s how to check your BIOS version:https://mega.nz/#F!yuISGa4I!s1bQQajKwnsEdzjqq4nopQ

Magister

Have you try SDIO ? download at https://www.glenn.delahoy.com/snappy-driver-installer-origin/

I always have a usb-sdd drive with all the drivers on it and I update about every month all my windows PC with them, never really had a problem doing this.

support4

Magister
Hi there
Thanks for sharing .

bakahk

Hey, in your posts you mention testing different driver versions.
While updating my BIOS today, I noticed that newer versions have also been released:

amd_chipset_software_7.02.13.148.exe [2025-02-25]
https://www.amd.com/en/support/downloads/drivers.html/chipsets/laptop-chipsets/amd-ryzen-and-athlon-mobile-chipset.html

amd-software-adrenalin-edition-25.2.1-win10-win11-feb2025-rdna.exe [2025-02-11]
https://www.amd.com/en/support/downloads/drivers.html/processors/ryzen/ryzen-8000-series/amd-ryzen-7-8845hs.html

have you tested them yet?

I’ll add that I currently have the latest BIOS and the above drivers (+Windows Update @ 100%). I haven’t measured the usage in IDLE, but I’ll have to check it myself - it’s just a matter of taking a box from home to work to measure it in the socket :)

support4

bakahk

Thank you very much ! appreciated

Serli

bakahk This will not solve our problem. You can save yourself the effort of testing the new driver package: A look at the release notes reveals that the GPIO driver has remained the same. “AMD GPIO2 Driver 2.2.0.134 2.2.0.134 No change”

Twinklekapoor

Thanks for the heads-up! It seems like the new driver package will not be successful since the GPIO driver is not being altered. Thanks for the clarification, and I’ll focus on finding other workarounds instead. Let me know if there’s anything else I can help with!

support4

Twinklekapoor
Hi there
May i know the exact issue you encounter?

Sn00tie

This is a very concerning thread to read. I am not a Beelink owner but was researching ahead of a possible purchase that I am frankly discouraged from pursuing.

The original poster has gone to extraordinary lengths to isolate the problem and present a working solution on behalf of your developers. It is disgraceful that he has received no worthwhile response to his efforts and only a series of boilerplate replies that ignore his details and repeat questions he has answered several times over. I can only imagine his frustration.

It seems clear from this evidence that Beelink customers can expect no meaningful support once their money has been extracted for a flawed product.

support4

Sn00tie
Hi there
I am sorry for your experience.
but i think his problem has been solved by updating the BIOS and being able to install the drivers.
We are improving ourselves for better service.

Thanks for your patience and your understanding.

Moses

Serli
You might not answer, but have you managed to fix this issue??
This is also the reason I haven’t bought this MiniPC yet. I keep reading from many users that the idle power draw is waaaay too high!

support4

Moses
Hi there
We have BIOS to balance this , and some of users might have many startups or background apps which will cause high power draw.
if you shut down unnecessary startups , i am sure it won`t consume much power

Serli

Moses I understand your decision not to buy the computer with this bug. Unfortunately, I discovered the problem after the purchase. If I had known about it beforehand, I wouldn’t have bought it.

No, the problem persists even with the latest BIOS (BIOS version HPT.8xxx.SER8.V029.P8C0M0C15.13.Link, 21.02.2025).
Don’t expect any help from Beelink support (except generic babble and ChatGPT replies). They simply don’t care that the device is not working correctly.

If you install the correct drivers, the system will never rest and will draw an abnormal amount of power. As I have described several times above.

I have now helped myself by manually installing the wrong driver. I don’t know whether this has any negative effects. I haven’t noticed anything yet. However, I do not find this solution ideal.

support4

Serli
Hi there
Sorry for the situation and any inconvenience.
May i have your task manager picture?
you can close down some unnecessary background startups to save power . this is not the bug .

Powerful PC with certain amount of power consumption is reasonable .
you cant work with the PC with powerful functions but less power , i mean whats possible is to work on a PC the least power to support its functions but also saving the power in general.

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