Hi everyone, new to the forum. Just bought the SER5 Ryzen 7 5850U series. SNY58505DH42144 and its a great PC. Yesterday the bluetooth no longer worked, nothin. Tried everything possible and still nothing. Drivers and windows 11 Pro up to date. The speaker I have been using works on all my other devises. Any suggestions would be appreciated. Thanks R4G

R4G Hi there Please try some solutions here : ① Please go to the device manager to check if there is bluetooth driver, if no, please update the driver. Here is the driver source : https://dr.bee-link.cn/?dir= click the item model , then you can find the related driver. ② Please clear the CMOS. Please turn off the PC , unplug the power supply, and press the CMOS button (or poke the hole of CMOS with a pin) for about 10 seconds . Next, restart the PC after ten minutes. Here is the tutorial https://mega.nz/file/2nIRGaYI#M2aIM2bkOJshrhE8sK8MNiKopfyHlqyjnn86TypZp2w or https://url.bee-link.cn/5FdW ③Please right click the windows–computer management–double click Services–bluetooth–start the service. ④Please right click the windows —setting -troubleshooting —other troubleshooters— bluetooth—run , let the PC diagnose the problem and solve it automatically. ⑤.Please go to the windows terminal (admin) > type in : sfc /scannow > then wait until finished. ⑥.Please try this software https://mega.nz/file/X7hGVZwb#1tA5wEJhxH8BDtKxeB5qS2ZiIEUByAVZoOnzhSf4-Pg or https://url.bee-link.cn/meE5

Hello! Try uninstalling and reinstalling the Bluetooth drivers from Device Manager, and try to run the Windows Bluetooth Troubleshooter. If the problem continues, you can try looking for BIOS updates or resetting the Bluetooth settings.

support4 Thank you, clearing the CMOS did the trick, my Bluetooth is back up. R4G

R4G Hello there, You are very welcome, my friend. If you have any questions in the future, please feel free to let us know. Have a nice day. Best regards! Yue Customer Support

Just wanted to say that my Bluetooth also stopped working this week, Ser5 Pro. Had no problems up until then. New window updates would resolve it but its back to failing. I will try these steps provided. Thanks. Edit: My Bluetooth is now working with these steps. Resetting the CMOS did not help. I ensure to start the services and then ran Bluetooth diagnostics, Despite the troubleshooter being unable to full resolve the issue. The problem seems to be fixed for now. Thanks!

x176R If you have any questions in the future, please feel free to let us know. Have a nice day.

Hi, i get always this message in my SER 8: “unable to start the device. (Code 10)” STATUS_DEVICE_POWER_FAILURE" I have tried these solutions: uninstall driver, updated it, cleared the CMOS, but nothing changes. I have had this problem since I bought the PC (one month ago)." If i unistall bluetotth device and reinstall it , after restart it runs. But when i start the pc (maybe one day later) appears again “unable… (code10)..” Can you help me please?

Dex71 Sorry for the trouble. Don’t worry, the PC has one-year warranty. Please send us a picture of SN on the bottom of the PC and a picture of the purchase record. Please also provide a screenshot of the main BIOS page of your machine and we will check if your BIOS needs to be updated.

hi i send you what you requested me in this discussion, regarding bluetooth problems: https://bbs.bee-link.com/d/4370-bluetooth-stopped-working Please let me know what i can do thanks

support6 hi i send you what you requested me in this discussion, regarding bluetooth problems: https://bbs.bee-link.com/d/4370-bluetooth-stopped-working Please let me know what i can do thanks

Bluetooth stopped working

libspero3

support4

Thanks Support4, appreciate your help.

This seems to have worked for now.. can you tell me is it a permanent fix or will I have to keep doing this ?

If the latter, will there be a longer term fix like a Bios / software upgrade ?

support4

libspero3
Hi there
If online solutions don`t work, we will send you a new wifi/bt card within warranty.
and we will issue new BIOS every certain time

Dex71

support10
I received the new card in may, I tested it for a couple of months but the result is always the same, most of the time it doesn’t work. I understand it as soon as the PC is turned on, if the Bluetooth works from the startup, then it works without any problems (until I turn off the computer). Unfortunately, when I turn on the PC, the Bluetooth often does not turn on. I put the original card on another mini PC (Tbao brand) and it works regularly. I don’t know if the problem could be the motherboard or if the Intel Bluetooth card is not compatible. Does anyone replaced the original card with another brand?
thank you

support6

Dex71
What is the model number of your device? Please provide a photo of the SN code on the bottom of your device.
Have you tried updating the Bluetooth driver?

Dex71

support6
hi, you can find all informations here above, in this discussion

support4

Dex71
Here are the possible solutions :

1.Please right click the windows–computer management–double click Services–bluetooth–start the service.

2.Please right click the windows —setting -troubleshooting —other troubleshooters— bluetooth—run , let the PC diagnose the problem and solve it automatically.

3.Please go to the windows terminal (admin) > type in : sfc /scannow > then wait until finished.

4.Please try this software https://mega.nz/file/X7hGVZwb#1tA5wEJhxH8BDtKxeB5qS2ZiIEUByAVZoOnzhSf4-Pg or https://url.bee-link.cn/meE5

Dex71

support4
Hi, I have already done all the solution you suggest, just before you decided to send me a new bluetooth card. For your information, sometimes the solution 2 works, i have restarted the pc and the card doesn’t work. Everything is the same of the first original card. As i told you, the original card now works well on another mini pc (Tbao mn25).
thank you

support7

Dex71
Check if your computer’s Windows operating system has the latest patches and feature updates installed.

May i ask have you tried resetting the system?

Reset System Steps（Please back up your important data）:
Restart the device. When the circling appears, press the power button for 5 secs until the device shuts down. Repeat this process two or three times.

When you see the repair page, choose Advanced options, go to Troubleshoot - Advanced Options - Reset this PC.Choose to keep your files and apps, just your files or to keep nothing

Then start the Reset.

Dex71

support7
Hi i will try asap,
but the the first bluetooth card had problems from the first day when I received the new pc, the new card never worked more than 2 consecutive days.
if you want you can connect directly to my pc with Teamviever, so you can check everithing.
thank you

Dex71

support6
hi, done it:

support7 Restart the device. When the circling appears, press the power button for 5 secs until the device shuts down. Repeat this process two or three times.

When you see the repair page, choose Advanced options, go to Troubleshoot - Advanced Options - Reset this PC.Choose to keep your files and apps, just your files or to keep nothing

i have uninstalled the card from device manager.
I could not choose advanced options , it did everything automatically (windows 11) , I could not choose whether to keep files and apps. it did it by itself, now it works, … hopefully for more than 2 days …
thank you

support6

Dex71
Please open Device Manager, uninstall the Bluetooth driver, and then restart your computer.

support7

Dex71

If there are any problems later, you can contact the after-sales email address.

Our after-sales email address is: support-pc@bee-link.com

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