SEi12 i5 12450H USB Issue

lordalibaski

Hi would like to thank any help and advice with this because it’s annoyed me like mad.

This item was purchased on the 19 February and I have had nothing but problems since.

Here is the serial

The main issue is with the back USB ports I keep getting this error and troubleshooting fixes nothing.

The BIOS is on the latest version which installed perfectly fine.
SEi_12_12450h_12650H_20240425_2024-05-06_9-44-55

I have never used a system so sluggish as this even my Pi3 doesn’t freeze like this does and I used the same keyboard and mouse (Logitech MK240) but using this on SEi12 i5 it come up with the power error above. I looked in device manager and it would only install the windows wireless drivers this causing issues with the keyboard and mouse. I changed the keyboard and mouse to a Logitech MK540 this seemed to have fixed the driver issue but still the system would become unresponsive.

You can now tell how frustrated I was getting over this spending several hours updating windows and then to be having simple problems with the system hanging all the time over USB issues. I didn’t give up so tried the front USB’s and it seemed to have worked for about 5 minutes but once again the system become unresponsive.

Would it void the warranty if I formatted this machine and just used Libreelec? I am not really fussed on using Windows 11.

If this can’t be fixed it will be going back I am not sitting here wasting my time with a machine that doesn’t work.

support1

Diagnose USB Hardware Issues
a. Test USB Ports with a Linux Live OS

Purpose: Confirm if the issue is hardware-related (faulty USB ports) or Windows/driver-specific.

Steps:

Create a Ubuntu Live USB (use another PC):

Download Ubuntu: https://ubuntu.com/download/desktop

Use Rufus (https://rufus.ie/) to write the ISO to a USB drive.

Boot the SEi12 from the Live USB (press F7/F12 during startup to select boot device).

Test all USB ports with your keyboard/mouse and other devices.

If the issue persists: Hardware fault (return the unit).

If the issue vanishes: Windows/driver problem (proceed below).

b. Check USB Power Delivery

Issue: Weak power output to USB ports causing disconnects.

Fix:

Avoid high-power devices (e.g., external HDDs) on unpowered hubs.

Use a powered USB hub for peripherals.

Fix Windows Driver Conflicts
a. Install Beelink-Specific Chipset/USB Drivers

Download drivers for your SEi12 model:https://mega.nz/file/v7xGwZBA#bPPiVA4J4m7mbjFUs5hKd5natdyP7W-PUC4vUFtJfws

Install Chipset, USB 3.↉.1, and Serial IO drivers.

b. Disable USB Selective Suspend

Prevent Windows from powering down USB ports:

Press Win + R → Type powercfg.cpl → Open Power Options.

Click Change plan settings → Change advanced power settings.

Expand USB settings → USB selective suspend → Set to Disabled.

c. Force Reinstall USB Controllers

Open Device Manager → Expand Universal Serial Bus controllers.

Right-click each USB Root Hub → Uninstall device → Check “Delete the driver software.”

Reboot to let Windows reinstall drivers.

Eliminate Software Sluggishness
a. Disable Background Bloatware

Open Task Manager → Startup tab → Disable non-essential apps.

Uninstall preloaded software (e.g., McAfee, unused utilities).

b. Reset Windows 11

Keep your files but refresh the OS:

Go to Settings → System → Recovery → Reset PC.

Choose Keep my files → Follow prompts.

c. Test with LibreELEC

Does it void warranty? No, unless physical damage occurs during installation.

Steps:

Download LibreELEC: https://libreelec.tv/downloads/

Use Rufus to write the image to a USB drive.

Boot from the USB and test performance.

lordalibaski

I ran a few of my test on the device 1st via terminal which found corrupted system files, which it fixed. On reboot it finally let me update the Bluetooth drivers and it now seems to be working fine.

Question regarding the version of windows 11 pro should be installed on this hardware.

It says version 21H2! Is this machine not compatible with 24H2?

I also keep getting Your device is missing important security updates. Tried to fix this issue but it won’t go away, maybe because the version is old.

lordalibaski

Well I did a manual upgrade to version 24H2 and things are way snappier updates are working and installing massive improvement.

support1

lordalibaski Glad to hear that.