Beelink GTR7 7840hs USB4 eGPU not working

kingpin

My Beelink GTR7 7840hs, USB4 not working (rear USB4)
Cannot use eGPU (TH3P4G3), cant use USB C Monitor
Already newest BIOS (V38), All Driver updated

Please help

support1

Hello there,
Please send us a picture of the SN on the bottom of the PC.

Please press delete key as soon as you turn on the PC, so that you can go to BIOS. Please send us a picture of the Main page.
We will check if you need to update the BIOS.

kingpin

Here it is :

Image description

Cant use USB C Monitor and eGPU

support1

Hi there, your BIOS is the latest one.
Please go to AMD website and download the auto-detect program.It will update some chipsets and video drivers automatically. It will identify and install appropriate drivers for their AMD hardware. The program works by scanning the user’s system to detect the installed AMD hardware components, such as graphics cards or processors. It then compares the detected hardware information with a database of AMD drivers and software versions.

kingpin

Already done

Update all drivers include AMD Auto Detect Chipset
Update USB 4 Driver

Rear USB C cannot use external display or egpu

kingpin

So, whats the solution?

USB4 at rear port not working
No configuration in BIOS to Enable or Disable USB 4. I saw another BIOS from another brand (Same chipset) have configuration in BIOS for USB 4, but there’s nothing in beelink Bios

support1

Hi there， how about you send the item back for checking and repair ?
Please send email to support-pc@bee-link.com for the return address

kingpin

I already sent an email.

So there is no workaround for this problem remotely?
I was serach about this problem, and I notice, many GTR7 owner have this problem too, their USB4 doesnt work. Its work before, but then its become not working.
Is that software or Bios related?

support1

Hi there, it doesn’t necessarily have something to do with the software or BIOS.

kingpin

Update :
After communicate via email with beelink, still no real solutions for this.
They ask me to send the unit and pay for all the shipping and repairs myself, which was too expensive for me since I was overseas.

So another dead end,,

Its really weird, because I have several mini pc older than beelink GTR7, and all USB4 works fine, but this unit USB4 does not work well, and the support service does not have a real solution for this problem, even though many GTR7 owners experience the same thing.
I am not buying this brand again.

support1

kingpin Hi there,

Please download a thunderbolt control center via windows app store [https://apps.microsoft.com/detail/9n6f0jv38ph1?hl=en-us&gl=US]

kingpin

This app, didnt make different,, still no detect egpu or usb c monitor.
*Thunderbolt is for Intel, not AMD.

The problem is not windows setting or windows driver. Its in 100% beelink BIOS.