I bought a new Beelink SER7 7840HS from Amazon on November 13 2024. All was great until a Windows update 2 weeks ago. After that windows was in a repair boot/fail loop. Using your tutorial. I created a win 11 USB boot drive to do a complete re-install (no other repair options worked). I have since booted to the USB drive and attempted to re-install Windows 11 pro multiple times (including a CMOS clear). Each time the new install fails at 12%. I need to know what to do next as I am frustrated with this. Please let me know what to do to fix this. Also. -let me know if I need to update the BIOS and which one to use -which drivers do I need after the install, it is confusing trying to figure out which ones I should download from your site. -I have been checking the “I do not have a windows key” box, but I would be more comfortable if you sent me the Windows 11 Pro Key. Please send me an e-mail with the above info. Attached find photos of the serial number, the Bios main screen and the last install failure! Thanks for your help H Pete

HPete Hi there, please update the BIOS https://url.bee-link.cn/uoo7 , here is the tutorial https://url.bee-link.cn/ycbN also update the EC https://url.bee-link.cn/wM9V , here is the tutorial https://url.bee-link.cn/pyrp Please reinstall the system after the BIOS and EC update, here is the tutorial https://url.bee-link.cn/74zu

Something is up with your download servers. I’m having a tough time getting anything out of the links posted above.

Thx for sending the files and tutorials. After flashing the BIOS it seemed that it completed but then the last line said “18 - error: secure flash rom verify fail”. I assume that this means something went wrong and I did not proceed to the next step of flashing the EC. What should I do now? See attached image Thx H. Pete Hi again, I ran the bios flash twice and received the same error message. When I went into the bios afterwards, it still showed the same bios version in the picture I sent you yesterday - so no change. Thx Pete Hi again, I ran the bios flash twice and received the same error message. When I went into the bios afterwards, it still showed the same bios version in the picture I sent you yesterday - so no change. Thx Pete Hi again, I ran the bios flash twice and received the same error message. When I went into the bios afterwards, it still showed the same bios version in the picture I sent you yesterday - so no change. Thx Pete Hi again, I ran the bios flash twice and received the same error message. When I went into the bios afterwards, it still showed the same bios version in the picture I sent you yesterday - so no change. Thx H Pete Hi again, I ran the bios flash twice and received the same error message. When I went into the bios afterwards, it still showed the same bios version in the picture I sent you yesterday - so no change. Thx H Pete

Hi again, I ran the bios flash twice and received the same error message. When I went into the bios afterwards, it still showed the same bios version in the picture I sent you yesterday - so no change. Thx H Pete

Sorry for all the repeats above, each time I tried to post I received an error message, so I tried multiple times. In the end they all got added. I’m guessing it was a server issue. Anyway, I was hoping on further instructions from you as the bios update failed - any further help! H. Pete

Hi there, please update the BIOS https://url.bee-link.cn/uWzt , here is the tutorial https://url.bee-link.cn/msjp

Hi again, Thanks for sending a new bios flash. I ran the new bios flash per the tutorial, and it appeared to complete successfully without issue. However, now the computer will only boot to the bios screen, it will no longer boot to the USB or hard drive. I have tried exiting the bios using the save and exit option and the exit without saving option. I have the boot order set at USB drive 1st and hard drive 2nd, nothing else. I have turned off the computer holding the power button and then starting again - it goes straight to bios without pressing any keys. I have turned off the computer, cleared the cache and then restarted, same thing happens. I even shut off the computer and unplugged it from the wall for 15 minutes and then turned it back on, straight to bios again. No matter what I do I am stuck in the bios. I did check the bios version after the flash and the number appears to be the same as before? Attached are 2 pictures. The 1st is of the current Bios main page showing the bios number. The 2nd is the current boot screen showing the boot order -(USB then hard drive). I have not been able to go to the next step of flashing the EC as I am stuck in the Bios - Help!! Thanks Pete Image description

Hi Bump I am still looking for what to do. After latest BIOS flash you sent. The computer always enters the bios on startup without pressing any keys. Also. exiting the bios whether saving or not just brings me back to the bios ignoring all drives/ HELP! Thx H. Pete

Hi Ok, So I think I figured out why I could not get out of the Bios. I copied the files you gave me for the EC flash directly to the USB drive, but with the folder structure it did not recognize the drive or it dictated to restart into the bios. I then pulled the files out of the win folder and the shell folder and moved them out into the root directory. At this point the USB drive is recognized and it updated the bios from version 05 to version 07, However, when I follow the instructions to flash the EC, it just re-flashes the bios and not the EC. Are you sure you gave me the correct files to flash the EC? Perhaps I have the files on the USB incorrect, can you explicitly show me via image exactly what the USB root directory should look like with the files correctly added to the drive (the tutorial just has example files)? The screen shot is what my USB drive looks like. ec-flash-usb-drive-root-directory-screenshot.docx 38kB I did try to run another fresh window 11 pro installation after the bios update to version 07, but it still failed at 12% please help!

Please respond, it has been a month now since the windows update broke this PC. I have updated the Bios to Version 7 but can’t figure out how to update the EC. In its current state using a USB disk to reinstall windows11 pro fails at 12%. This was the 2nd Beelink mini-computer I bought from you. The 1st was a GTI14 with video card docking station which is working fine but I am afraid it may soon have similar issues. I am fast losing confidence in Beelink and your support. I have 2 3D printers from QIDI (also in China) and have had nothing but good support from them with personal e-mail responses always the next day. Is there someone at Beelink that I can have an e-mail conversation with to help me resolve this? I am not seeing the benefit of a 1 year warranty if I can’t get any direct support other than posting in a forum. If I can’t get any help soon, I will be posting a negative review in Amazon. Pete

Beelink SER7 Broken after Windows 11 update

support1

HPete Hi there,

Please try this BIOS https://url.bee-link.cn/YQjA, here is the tutorial https://url.bee-link.cn/muWa

2.Please go to device manager and right click the TPM2.0 and enable it.

Please repeatedly press delete key as soon as you turn on the PC, go to BIOS. On Save&Exit page, please click Restore defaults, press enter to confirm, then press F4 to save.

HPete

Hi,

Thank you for giving me another Bios update to try.

I followed the instructions, but the bios install failed at secure flash rom verify (see image).
Image description

I could not go to device manager as I have not been able to get into Windows.

Pete

support1

HPete Hi there,

It means that you cannot roll back to the old version of BIOS.
In this case, we suggest you send the item back for repair .
Please contact our support team for a return address , here is the email support-pc@bee-link.com

HPete

Ok thanks, I sent them an e-mail.

Pete

support1

HPete OK,any questions,please feel free to contact us

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