Bluetooth - can't find BT, CMOS reset is helpinh but this come back

Moris

Bluetooth - can’t find BT, I have done CMOS reset, this is helping but this come back shortly after.
Now Bluetooth is stopped working again.
Something is wrong here !
I think this is the common complain no1, in all different sub forums, for Intel or AMD.
Normal users can’t do CMOS reset every 2 days !!!

I have SER5 PRO 5700U S/n A57003BG80270

support6

Moris
Hello Moris,

Could you please send us a picture of SN on the bottom of the PC?

Here are the possible solutions :

① Please go to the device manager to check if there is bluetooth driver, if no, please update the driver. After you send us the SN code, we’ll send you the corresponding driver.

② Please clear the CMOS. Please turn off the PC , unplug the power supply, and press the CMOS button (or poke the hole of CMOS with a pin) for about 10 seconds . Next, restart the PC after ten minutes. Here is the tutorial [ https://mega.nz/file/2nIRGaYI#M2aIM2bkOJshrhE8sK8MNiKopfyHlqyjnn86TypZp2w] or [https://url.bee-link.cn/5FdW]

③Please right click the windows–computer management–double click Services–bluetooth–start the service.

④Please right click the windows —setting -troubleshooting —other troubleshooters— bluetooth—run , let the PC diagnose the problem and solve it automatically.

⑤Please go to the windows terminal (admin) > type in : sfc /scannow > then wait until finished.

⑥Please try this software [https://mega.nz/file/X7hGVZwb#1tA5wEJhxH8BDtKxeB5qS2ZiIEUByAVZoOnzhSf4-Pg]

⑦Please press delete key as soon as you turn on the PC, so that you can go to BIOS. Please send us a picture of the Main page.
We will check if you need to update the BIOS.

Best regards!
Yue
Customer Support