rfxcasey
Hello there,
Sorry for the trouble.
The BIOS of 6800U and 6800H is the same.
The version update of this BIOS needs to match the BIOS version of your machine.
For example, if the BIOS version of your machine starts with “ASE”, then you need to download the BIOS starting with “ASE”.
Please repeatedly press delete key as soon as you turn on the PC, go to BIOS.
Please send us a picture of the Main page, then we can help you better.
We have equipped the machines with the most suitable power supplies for them. The SER5 MAX 6800 is suitable for a power supply of 19V 3.42A.
May I ask where you saw the staff say that a 5V power supply is more suitable for machines with SER5 MAX 6800?
Have a nice day!
greekguy
Hello there,
Please repeatedly press delete key as soon as you turn on the PC, go to BIOS.
Please send us a picture of the Main page, we will check if you need to update the BIOS.
Here are some solutions for the Ethernet problem：
Here are the possible solutions :
①Please go to the device manager to check if there is ethernet driver, please update the driver.
Here is the driver file: https://url.bee-link.cn/DPoS
The tutorial: https://buildin.ai/lizong/share/50c2dee7-dcde-4707-97d8-dc7eac84a4eb
②Please clear the CMOS. Please turn off the PC , unplug the power supply, and press the CMOS button (or poke the hole of CMOS with a pin) for about 10 seconds . Next, restart the PC after ten minutes. Here is the tutorial [https://mega.nz/file/2nIRGaYI#M2aIM2bkOJshrhE8sK8MNiKopfyHlqyjnn86TypZp2w] or [https://url.bee-link.cn/5FdW]
③Please right click the windows–computer management–double click Services–wired config –start the service.
④Please right click the windows—setting–troubleshooting—other troubleshooters— network—run , let the PC diagnose the problem and solve it automatically.
Have a nice day!
