BH
Hello there,
Could you please send us a picture of two lines SN code at the bottom of machine ?
Then we will send you the corresponding driver file.
Here is the tutorial: https://buildin.ai/lizong/share/50c2dee7-dcde-4707-97d8-dc7eac84a4eb
Have a nice day!
Eric2349u1
Hello there,
Please try the following solutions :
1、You can try to clear CMOS :Please turn off the PC , unplug the power supply and HDMI cable , and press the CMOS pinhole for about 10 seconds. Ten minutes later, plug the power supply and HDMI cable, turn on the PC again.
Please wait about one or two minute, if you can go to the system.
Please repeatedly press delete key as soon as your restart the PC, go to BIOS. Go to Boot option, enable fast boot, press F4 to save.
Here is the tutorial :https://mega.nz/file/XypwTISY#DVT0BsjOgiPkZ-drQaj88JH9Z7f7qpKGP2E3nMHW8ms
2、Please uncheck the save energy in the device manager—universal serial bus controller–USB hub—properties–power management—uncheck “Allow the computer to turn off the device to save power”
If the issue remains unresolved before the Amazon return and refund deadline for SER9, perhaps you might consider returning the machine for a refund.
Have a nice day!