Hello Beelink Support Team,
I have a Beelink SER7 (Ryzen 7 7840HS) mini PC that shows a consistent power issue.
The system works fine during normal use, but after I shut it down in Windows, it won’t power on the next morning unless I hold the power button for 20–30 seconds.
A short press on the power button does nothing.
After that long hold, the system powers up normally and works all day without problems.
Here are the system details:
Model: SER7
Serial number: C78404LG80391
Label code: SER7-E-00/K0W64PRO-DP/XA
BIOS version: SER7P5C8V07
EC version: 6.7.0.0.5
Build date: 07/24/2024
CPU: AMD Ryzen 7 7840HS
Power adapter: 19V 6.32A (original)
OS: Windows 11 Pro
I have already tried:
Resetting BIOS to defaults
Disabling ErP and Fast Boot
Disabling Windows Fast Startup
Testing with another power adapter
The issue still persists.
It looks like the EC controller doesn’t wake up correctly after shutdown.
Could you please provide a BIOS update (with EC firmware) or test version that addresses this power-on issue after shutdown?
Screenshots of the bottom label and BIOS Main page are attached.
Thank you very much for your help!
