Hello,
I have a SER6 MAX with Ryzen 9 6900HX, 32GB DDR5, 1TB SSD. My current BIOS version is P5C8V11.
The system randomly freezes completely — the power LED stays on, but the display is unresponsive, the system drops off the network (ethernet no longer responds), and no inputs work. If I unplug the HDMI cable and reconnect it, the display does not come back. The only way to recover is to hold the power button and force a restart.
This happens at random times, not tied to any specific application or heavy load.
I have already tried:
Clearing CMOS
The system is running the stock configuration with no modifications
My questions:
Is there a BIOS update newer than P5C8V11 that addresses power management / stability?
Are there any recommended BIOS settings to prevent this issue?
If this is a known hardware issue, what is the resolution?
My serial number is y69004gf50588 ser6-p-e-321tbej0w64pro-dp/xa