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Just got my new GT ultra I can press power button and it lights up and thats it. Does not post nothing on screen and the monitor just goes to sleep.
Just got my new GT ultra I can press power button and it lights up and thats it. Does not post nothing on screen and the monitor just goes to sleep.
Hello there,
Sorry for the trouble.
Don’t worry, the PC has one-year warranty. Please send us a picture of SN on the bottom of the PC . Here are some potential solutions: First,please unplug the power supply and HDMI cable. Please press the pinhole of “CLR CMOS” with a pin for about 10 seconds.Ten minutes later, plug the power supply and HDMI cable, turn on the PC again. Please wait about one or two minute, if you can go to the system, Please repeatedly press delete key as soon as your restart the PC, go to BIOS. Go to Boot option, enable fast boot, press F4 to save. Here is the tutorial https://mega.nz/file/2nIRGaYI#M2aIM2bkOJshrhE8sK8MNiKopfyHlqyjnn86TypZp2w If the problem persists, please try other solutions:
①Please change another HDMI cable or power supply.
②Please take out the RAM ,please clean the contacts of the RAM with a rubber. Here is the tutorial https://mega.nz/file/XqZX0TIR#_DtO2oa4aRP4bWtvxgKLj4QGhBpQ959cg5U3Yw4u1Cc or https://mega.nz/file/7nwDmCaL#UyzSmVkqJG8HW9dhjHhLkkzdP9gt2Br3xyCG1SCdbrA
③ Please take out one RAM and leave the other one in it to test if the RAM is defective or not. When testing, please turn on the PC, and wait about one minute, if you can go to the system, Please repeatedly press delete key as soon as your restart the PC, go to BIOS. Go to Boot option, enable fast boot, press F4 to save.
④Please check if the fan spins?
⑤Please tell us if the Keyboard light is on ?(Very important). If the keyboard light is on, it should go to the system, we need to troubleshoot HDMI or the monitor.
Allright did all of that and no luck. Keyboard light does not come on and the fans does not come on either . Nothing happens . Only thing that happens is that little light on front of machine comes on. Here is my sticker from bottom
OFFSHOREJOE Hi there, please contact our support team for repair or replacement.
Here is our email support-pc@bee-link.com
That email address keeps coming back as not working . Says unable to deliver.
When trying to deliver your message, the mail server at host=Surgemail-01.wcc.net/wcc.net,from=centex.net encountered problems with the following addresses:
For support-pc@bee-link.com, Gave up after 48 hours, last error: Open-d (bee-link.com->103.86.78.4) Error 127sec (399 TCP Read failed (Connection timed out after 0 seconds) 0 sec)
For a more detailed explanation see http://netwinsite.com/surgemail/deliver_failed.htm
Hi there, pleaes send to another email beelinkhelpdesk@gmail.com
OFFSHOREJOE something is wrong with you email. support-pc@bee-link.com works.
szakal87
Hi ,thanks for your feedback.