Здравствуй. Месяц эксплуатирую EQ14. Решил протестировать под нагрузкой программой AIDA 64 Сресс-тестом. При достижении 75 градусов после 1 минуты теста компьютер выключился. При повторе это произошло снова. В Биосе до этого никаких изменений я не проводил. После этого я увеличил обороты вентилятора. В сресс-тесте компьютер продержался 2 минуты и выключился также при достижении 75 градусов. В ошибках Windows erpfkf ghbxbye Критическая ошибка. Код 41. Категория 63. Ошибка Kernel-Power 41 (63) - это или отключение кнопкой питания, или сбой питания - розетка, кабель, блок питания, VRM на плате. Это неисправность блока питания или что то можно исправиnь в bios чтобы не выключался при максимальных нагрузках? AIDA показывает странные значения напряжения Ядро ЦП 0.828 V +3.3 V 4.534 V +5 V 4.140 V +12 V 17.580 V Hello. I received the EQ14 a month ago. I decided to test it under load with the AIDA 64 program using the Stress Test. When the temperature reached 75 degrees, the test computer turned off after 1 minute. When I repeated this, it happened again. I did not make any changes in the BIOS. After that, I increased the fan speed. In the stress test, the computer lasted 2 minutes and also turned off at a temperature of 75 degrees. In Windows errors, Critical error. Code 41. Category 63. Microsoft says Kernel-Power Error 41 (63) - this is either a power button disconnection, or a power failure - socket, cable, power supply, VRM on the board. Is this a power supply malfunction or what can be fixed in the BIOS so that it does not turn off under maximum loads? AIDA shows strange voltage values CPU core 0.828V +3.3V 4.534V +5V 4.140V +12V 17.580V

andryva Please contact us via email so that we can help you better : support-pc@bee-link.com

I sent you a request to technical support, you responded to me. Then I followed your recommendations, nothing helped in solving the problem and sent you the results. More than a week has passed since then and you have not responded to me. Please speed up the response.

andryva I’m sorry to keep you waiting, Our email will reply to customers in a timely manner. If you don’t receive a reply, could you send the email again now? We’ll give you the solution as soon as possible. Thank you for your understanding and cooperation.

three days ago I sent everything to the address support-pc@bee-link.com no response received

andryva You can check your spam folder to see if there is any reply.

I checked spam, there is no letter there. Check if you responded to the letter from andryva@gmail.com

if you received my message reply here what to do Андрей andryva@gmail.com Приложения 9 апр. 2025 г., 10:12 кому: support-pc Hello. I reset the BIOS to the initial settings as written in the instructions. I checked it really reset - all small changes were updated to default. I made a screenshot of the BIOS and information from the BIOS in Windows - attached. then I launched the AIDA 64 stress test. The computer turned off in the fourth minute of the test. I filmed the test - a link to the file sharing service is attached https://disk.yandex.ru/i/y-lo4zYsJuZeyQ A screenshot of the results after switching on is attached A photo of the PC serial number is attached. Resetting the BIOS did not help. What to do next? Андрей andryva@gmail.com Приложения 11 апр. 2025 г., 13:28 (12 дней назад) кому: support-pc Hello. In addition to the previous answer. I made a copy of the OS and booted from another disk (nvme) from the second slot of the PC. Everything is the same - shutdown under load when a certain temperature is reached. What should I do?

andryva I’m very sorry. We have now checked your email. We will reply to your relevant questions in the email. Sorry again.

I have not received anything from you until now!

andryva Sorry, we sent it to you before. Now I’m sending it to you again. Please check your spam mailbox at the same time to see if you have received it.

Выключение компьютера EQ14 под нагрузкой

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