SER 8 headphone problem

Bobbybob

Hello, I am having problems with heaphones on SER 8.
First, when I use the mini pc jack output, the sound is really low. If I plug my headphones into the usb soundcard of my microphone, the sound gets better, but audio and image are out of sync on streaming sites.
What should I do? Windows tells me my audio driver are up to date, but should I try reinstalling drivers though Beelink files? (and if yes which file should I use?)

Thanks for your answers.

support10

Bobbybob

Hello there,

Could you please send us a picture of SN code at the bottom of machine ?

You can try to clear CMOS :Please turn off the PC , unplug the power supply and HDMI cable , and press the CMOS pinhole for about 10 seconds. Ten minutes later, plug the power supply and HDMI cable, turn on the PC again.

Please wait about one or two minute, if you can go to the system.
Please repeatedly press delete key as soon as your restart the PC, go to BIOS. Go to Boot option, enable fast boot, press F4 to save.
Here is the tutorial https://mega.nz/file/2nIRGaYI#M2aIM2bkOJshrhE8sK8MNiKopfyHlqyjnn86TypZp2w

Here is the driver file: https://dr.bee-link.cn/index.php?dir=uploads%2FSER%2FDriver%2FSER8-8845%2Fupdated-driver
The tutorial: https://buildin.ai/lizong/share/50c2dee7-dcde-4707-97d8-dc7eac84a4eb

Have a nice day!