Beelink T4 PRO boots into EFI Shell instead of Windows - problem

support1

In that case, it indicates that the system is likely to fail.
Please back up the data and then reinstall the system .
Here is the image https://url.bee-link.cn/vM7a
Here is the picture tutorial https://mega.nz/file/KjZHyIqB#0EEVnG_1fWYCq_qL7GUYFGuD7nKqlV8FZWu78SVGXS4
Here is the Video tutorial https://mega.nz/file/rjw3DLjB#oCO056vM5R3bB2f1n9Kqj9aTF7eHDqGsmVghNekhsP4

Maizculo

What indicates that this is a system issue? Personally, I thought it might be hardware-related, for example due to the disk’s temperature – or the disk itself. Especially considering that the system sometimes boots when switching the Boot Mode from UEFI to Legacy, or after waiting a while in the EFI SHELL and then exiting it.

On these computers, I’ve already performed a system reset to factory settings with all files removed using the Windows interface – and if I remember correctly, I also tried reinstalling the system via an ISO, but that didn’t help either.

So why would the method you’re proposing work in this case?

support1

Maizculo Hi there，

The PC doesn’t support legacy.
Please use diskgenius to test if there are any bad sectors on the harddrive.

Maizculo

What does it mean when a PC doesn’t support Legacy?
I set the Boot Mode to Legacy, and Windows started normally.

I took one unit that had an EFI-related issue. Upon startup, it would go straight to the EFI Shell. After restarting the computer a few times, I eventually managed to boot into Windows.

Here’s the result from DiskGenius:

This particular issue affected the majoriy of the 50 T4 PRO units ordered last time, which is serious concern for me.

support1

Maizculo Hi there,

The PC doesn’t support Legacy,but only UEFI, so do not set it to Legacy.
Please send us a picture of the SN on the bottom of the PC.
Please press delete key as soon as you turn on the PC, so that you can go to BIOS. Please send us a picture of the Main page.
We will check if you need to update the BIOS.

Maizculo

SN Number:

BIOS:

Maizculo

I need to update the BIOS or no? I’m still waiting.

support1

Hi there, here is the latest BIOS https://url.bee-link.cn/eECL, here is the tutorial https://url.bee-link.cn/VuOX

Maizculo

I have this problem. What I supposed to do right now?

support1

Maizculo Hi there, after we double check, your BIOS is the latest . The BIOS I sent to you is for another version of T4 PRO.

Maizculo

Since my BIOS is already up to date, what should I do next to resolve the issue? I have several dozen T4 Pro units that are experiencing the problem described at the beginning of this thread. This issue makes them completely unusable…..

support1

Maizculo Does it work if you reinstall the system ?

Maizculo

support1 Look what I wrote earlier…

On these computers, I’ve already performed a system reset to factory settings with all files removed using the Windows interface – and if I remember correctly, I also tried reinstalling the system via an ISO, but that didn’t help either.

support1

Maizculo Hi there, could you please send one PC back for checking ?
Below I will attach the address and precautions for sending the machine.
Remember to declare the value of the machine as 15 US dollars, carefully check the precautions.
And remember to send me the tracking number after sending it out! !

Please provide a picture of the SN code on the back of the machine before sending the machine.
Full name: Hu Yuting
Address: 7th floor, Block C, Building 8, Hengda Shishang Huigu, Fulong Road, Henglang Community,Dalang Street, Longhua District
City: ShenZhen
Province / State: GuangDong
Zipcode: 518109
Country: China
Tel: 15622315594
PS:
1.Please declare a value of $15 for your machine. (Otherwise unable to pass customs)
2.Do does not send the power cord back.
3.After sending the package, please send me the logistics tracking number.
4.Please fill in the product type as a SET TOP BOX on the delivery receipt
5.Please fill in my phone number on the delivery receipt for the convenience of receiving the goods.
6.Do not use FedEx and DHL Express (may not pass customs)
Best to use your local postal, This is convenient for customs clearance
7.Please be sure to fill in the recipient’s phone number.

After mailing the machine, please describe again the unresolved problems with the machine (just send an email).