Using SER8. Couldn’t get speakers to work. Did everything I could. I set RealTek to default, switched audio devices left and round, but nothing. Device specs for the SER8 down below. Any tips?
Device name Gabriel’s PC
Processor AMD Ryzen 7 8745HS w/ Radeon 780M Graphics 3.80 GHz
Installed RAM 32.0 GB (27.8 GB usable)
Device ID F7D25569-E83D-4E0C-98D4-0CB9CC31B775
Product ID 00331-20316-47161-AA577
System type 64-bit operating system, x64-based processor

    thesomewhatyou

    Hello there,

    Could you please send us a picture of SN code at the bottom of machine ?

    Here are some solutions:
    1.Please right click window–click “”setting“—Sound—-more sound setting –click “playback”–right click speaker—properties–controller information —properties—update the driver. You also need to check if the speakers is disabled or not in the playback setting.

    1. Here is alternative to troubleshoot the audio problem. https://thegeekpage.com/fix-this-device-cannot-start-code-10-error-in-sound-devices-on-windows-10/#:~:text=%E2%80%9CThis%20device%20cannot%20start.,driver%20installed%20on%20your%20computer.

    2. Please uninstall the audio driver in the device manager and install the new one.

    Here is the driver file: https://url.bee-link.cn/XqOf

    1. Please turn off the PC , unplug the power supply, and press the CMOS button (or put the pin into the CMOS pinhole and press it ) for about 10 seconds , restart the PC after ten minutes. Here is the tutorial [https://mega.nz/file/2nIRGaYI#M2aIM2bkOJshrhE8sK8MNiKopfyHlqyjnn86TypZp2w]or [https://url.bee-link.cn/5FdW]

    Have a nice day!

      Hi,

      I have a SER8 8875HS and I have the same issue.
      I did all the recommendations from above but still no sound.

      Here are the characteristics (in french) :

      Nom de l’appareil DESKTOP-6CLV5UO
      Processeur AMD Ryzen 7 8845HS w/ Radeon 780M Graphics 3.80 GHz
      Mémoire RAM installée 32,0 Go (27,8 Go utilisable)
      ID de périphérique 5FAF59B6-B007-4BBA-8FAB-AB70778B9D35
      ID de produit 00331-20316-01336-AA919
      Type du système Système d’exploitation 64 bits, processeur x64

      Should I send the SN Code at the bottom of the machine ?

        migounanounet
        Could you please provide a picture of the bottom of your machine with the SN code? Did you try to reset the CMOS following the steps we provided?

        Have you tried updating the driver? Please provide us with the SN and we will send you a link to the driver for your machine.

          migounanounet
          Hi there

          Please go to device manager and check if there`s any exclamation mark. specially in the speaker driver

            Hi,

            Here is a screenshot of the device management. In blue the audio controller part and in red the speaker part.
            None of them got an exclamation point.
            Image description

            Here is the detail of the audio controller driver settings :
            Image description

            And here is the driver settings for the speaker :
            Image description

            Hi,

            I realised today that the SER8 doen’t have builtin internal speaker, it’s the SER9 who have those.
            I Think that the similar design fools me.
            So the external speaker, plugged to the jacks, are working well, everything is fine.

            Sorry for the convenience 🙇‍♂️

              migounanounet Hi,we had deleted the post containing the SN picture.
              Glad to hear that, if you have any questions, feel free to contact us.