forcryinoutloud
Hi there, sorry for the trouble.
Could you please send us a picture of the SN on the bottom of the PC ?
- Fix Windows Update Stuck on “Don’t Turn Off” Screen
Wait Longer: Major updates can sometimes take hours (especially on mini PCs with slower storage). Leave it overnight if possible.
Force Restart: If truly stuck, hold the power button for 10 seconds to force shutdown. Boot again:
Windows will often resume updates automatically.
If it loops, try Safe Mode:
Interrupt boot 3 times (press power button during startup) to trigger Recovery Mode.
Go to Troubleshoot > Advanced Options > Startup Settings > Restart.
Press F4 or 5 (to enable Safe Mode with Networking).
In Safe Mode, run Windows Update Troubleshooter (Settings > Update & Security > Troubleshoot).
Manually Reset Windows Update (if updates keep failing):
Open Command Prompt as Admin (right-click Start menu > Windows Terminal (Admin)).
Run these commands in order:
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
Retry Windows Update.
- Fix Admin Permissions
Check Account Type:
Go to Settings > Accounts > Your Info.
Ensure your account is listed as Administrator. If not:
Sign in with another admin account (if available).
Enable the hidden admin account via Command Prompt (Admin):
net user administrator /active:yes
Reboot, log in as “Administrator,” and grant your main account admin rights.
Take Ownership (for app installations):
Right-click the app/file/folder > Properties > Security > Advanced.
Change owner to your account, check “Replace owner on subcontainers,” and apply.
- Resolve App Installation Errors
For Microsoft Store Apps:
Run the Store Apps Troubleshooter (Settings > Update & Security > Troubleshoot).
Reset the Microsoft Store:
Open PowerShell (Admin) and run:
Get-AppXPackage WindowsStore -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
For Non-Store Apps:
Ensure you’re downloading the correct 64-bit version.
Temporarily disable antivirus/firewall (may block installations).
Run the installer as admin (right-click > Run as administrator).
- Check for BIOS Conflicts
Please press delete key as soon as you turn on the PC, so that you can go to BIOS. Please send us a picture of the Main page.
We will check if you need to update the BIOS.
Update drivers manually via Device Manager (right-click Start menu > Device Manager > check for yellow warnings).
- Nuclear Option: Clean Windows Install
If issues persist, perform a fresh Windows install to eliminate pre-installed bloatware or corruption:
Create a bootable USB using Microsoft’s Media Creation Tool. Here is the tutorial https://url.bee-link.cn/74zu
Backup data (if possible), then boot from USB and install Windows.
- Hardware Check
Run CHKDSK (Command Prompt Admin: chkdsk /f /r).
Test RAM with Windows Memory Diagnostic (search in Start menu).
