forcryinoutloud
Hi there, sorry for the trouble.
Could you please send us a picture of the SN on the bottom of the PC ?

1. Fix Windows Update Stuck on “Don’t Turn Off” Screen
   Wait Longer: Major updates can sometimes take hours (especially on mini PCs with slower storage). Leave it overnight if possible.

Force Restart: If truly stuck, hold the power button for 10 seconds to force shutdown. Boot again:

Windows will often resume updates automatically.

If it loops, try Safe Mode:

Interrupt boot 3 times (press power button during startup) to trigger Recovery Mode.

Go to Troubleshoot > Advanced Options > Startup Settings > Restart.

Press F4 or 5 (to enable Safe Mode with Networking).

In Safe Mode, run Windows Update Troubleshooter (Settings > Update & Security > Troubleshoot).

Manually Reset Windows Update (if updates keep failing):

Open Command Prompt as Admin (right-click Start menu > Windows Terminal (Admin)).

Run these commands in order:

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
Retry Windows Update.

2. Fix Admin Permissions
   Check Account Type:

Go to Settings > Accounts > Your Info.

Ensure your account is listed as Administrator. If not:

Sign in with another admin account (if available).

Enable the hidden admin account via Command Prompt (Admin):

net user administrator /active:yes
Reboot, log in as “Administrator,” and grant your main account admin rights.

Take Ownership (for app installations):

Right-click the app/file/folder > Properties > Security > Advanced.

Change owner to your account, check “Replace owner on subcontainers,” and apply.

3. Resolve App Installation Errors
   For Microsoft Store Apps:

Run the Store Apps Troubleshooter (Settings > Update & Security > Troubleshoot).

Reset the Microsoft Store:

Open PowerShell (Admin) and run:

Get-AppXPackage WindowsStore -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
For Non-Store Apps:

Ensure you’re downloading the correct 64-bit version.

Temporarily disable antivirus/firewall (may block installations).

Run the installer as admin (right-click > Run as administrator).

4. Check for BIOS Conflicts
   Please press delete key as soon as you turn on the PC, so that you can go to BIOS. Please send us a picture of the Main page.
   We will check if you need to update the BIOS.

Update drivers manually via Device Manager (right-click Start menu > Device Manager > check for yellow warnings).

5. Nuclear Option: Clean Windows Install
   If issues persist, perform a fresh Windows install to eliminate pre-installed bloatware or corruption:

Create a bootable USB using Microsoft’s Media Creation Tool. Here is the tutorial https://url.bee-link.cn/74zu

Backup data (if possible), then boot from USB and install Windows.

6. Hardware Check
   Run CHKDSK (Command Prompt Admin: chkdsk /f /r).

Test RAM with Windows Memory Diagnostic (search in Start menu).