Az Hi, i just bought Beelink Gti12, but I cannot hear any sound from buit-in speaker. however when i try external speaker i hear sound. Please assist
support16 Az Hi there,here are some potential solutions: 1.Please right click window–click “”setting“—Sound—-more sound setting –click “playback”–right click speaker—properties–controller information —properties—update the driver. You also need to check if the speakers is disabled or not in the playback setting. Here is alternative to troubleshoot the audio problem. https://thegeekpage.com/fix-this-device-cannot-start-code-10-error-in-sound-devices-on-windows-10/#:~:text=%E2%80%9CThis%20device%20cannot%20start.,driver%20installed%20on%20your%20computer. Here is the driver for you to update: https://url.bee-link.cn/dCVv Please turn off the PC , unplug the power supply, and press the CMOS button (or put the pin into the CMOS pinhole and press it ) for about 10 seconds , restart the PC after ten minutes. Here is the tutorial https://mega.nz/file/2nIRGaYI#M2aIM2bkOJshrhE8sK8MNiKopfyHlqyjnn86TypZp2w or https://url.bee-link.cn/5FdW
support16 Christos Hi,please send the pciture of SN and purchase record to our after-sale email account:support-pc@bee-link.com,we’ll provide the corresponding service.
support16 Az Hi,please repeatedly press delete key as soon as you turn on the PC, go to BIOS. Please send us a picture of the main page, we will check if you need to update the BIOS.
support16 Az Hi,the BIOS is the latest version,please send the pciture of SN and purchase record to our after-sale email account:support-pc@bee-link.com,we’ll provide the corresponding service.
Az I just tried using ubuntu live usb to boot into the mini pc and unfortunately the problem still exist. it is still no sound from the internal speaker. i think it is something to do with bios…hoping beelink can provide the latest version of bios to fix the issue.
support16 Az Hi,currently there is no updated BIOS.May I know have you contacted our after-sale account yet?We would like to do a full inspection of the machine to figure out the exact problem.
