Bluetooth connects, then disconnects

MagicPinball

Just purchased the EQR6. All works great except for connecting the Harmony Hub via Bluetooth (BT). Reset CMOS, but that forced me to reload Windows. Reloaded Windows, check everything, and all are working. Checked BT Services they are running. Loaded all drivers that were on the drive. Verified Windows by running SFC. Connected another device with BT and and it works fine. When connecting Harmony Hub, Windows show that it is connected. But after 10-15 seconds it shows “Not connected”. Harmony Hub does work on another PC. What could be wrong and how to fix?

support13

MagicPinball
Hi there,
Sorry for the trouble.

Please send us a picture of SN on the bottom of the PC and a picture of the purchase record.

Here are the possible solutions :

① Please clear the CMOS. Please turn off the PC , unplug the power supply, and press the CMOS button (or poke the hole of CMOS with a pin) for about 10 seconds . Next, restart the PC after ten minutes. Here is the tutorial https://mega.nz/file/2nIRGaYI#M2aIM2bkOJshrhE8sK8MNiKopfyHlqyjnn86TypZp2w or https://url.bee-link.cn/5FdW

② Please go to the device manager to check if there is bluetooth driver, if no, please update the driver. Here is the driver source :https://url.bee-link.cn/UX3B

③Please right click the windows–computer management–double click Services–bluetooth–start the service.

④Please right click the windows —setting -troubleshooting —other troubleshooters— bluetooth—run , let the PC diagnose the problem and solve it automatically.

⑤Please go to the windows terminal (admin) > type in : sfc /scannow > then wait until finished.

⑥Please try this software https://mega.nz/file/X7hGVZwb#1tA5wEJhxH8BDtKxeB5qS2ZiIEUByAVZoOnzhSf4-Pg or https://url.bee-link.cn/meE5