Support denied

jooli

I contacted Beelink support at support-pc@bee-link.com and sent a screenshot of my device. In response, I was told that my device was not manufactured by Beelink and was asked to contact support@lingk.com.cn instead. How is this possible? I purchased a Beelink GTi12 device on a Chinese e-shop, new and original, and now you’re telling me it’s not a Beelink product? If so, how can this manufacturer use your logo both on the device itself and in the BIOS? If it is your device, but manufactured for another market, in this case, the Chinese one, you still cannot deny me warranty support.
Thank you.

support1

jooli Hi there, could you please send us a picture of the SN on the bottom of the PC ?

jooli

Image description

support16

jooli Hi,please send us a picture of the whole bottom on the machine.
We guarantee warranty service, but the specific details of the machine are different, we need to confirm whether to transfer to our relevant colleagues to deal with your problems.