Windows will not activate... Newly purchased Beelink SER5 PRO Mini PC

Terry Cunningham

All,
My new Beelink SER5 PRO Mini PC,AMD Ryzen 7 5800H Mini PC ( SER5 PRO-E-16500EJOW64PRO-DP/XB ) was delivered today and Windows will not activate. “We can’t activate Windows on this device because the product key was already used on another device. If you think it wasn’t used on another device, select Troubleshoot below. Error code: 0xC004C020”. I select “Troubleshoot” and it doesn’t fix the problem. The last 5 characters displayed for the current Product key are “B4G6Y”. Please let me know how to properly contact support so that I can get this problem resolved. - Terry

Terry Cunningham

Here’s my product info and serial number if needed…
9Υ.2890830A20
Product:MINI PC
SN:Y58004JF20792
SER5 PRO-E-16500EJOW64PRO-DP/XB

Thanks,
Terry

support1

Terry Cunningham

Hi there,

Could you please troubleshoot and repair it again after 8 hours?
If it doesn’t work either, we will send you a key.

Terry Cunningham

Thank you for the reply. I tried troubleshoot again but Windows will still not activate on this Mini PC. What information do I need to provide to receive a replacement Windows 11 Pro product key?
-Terry

Terry Cunningham

Can Beelink support please respond and assist me with receiving a replacement Windows 11 Pro license key? Activation and troubleshooting are not working. My alternative is to send the computer back to Amazon for a refund, and I’m going to have to do that very soon if I can’t get the Operating System properly activated. -Terry

Terry Cunningham

Here’s the activation screen and Troubleshooting popup for my SER5 PRO Mini PC…
Image description

Terry Cunningham

Here is my serial number label.
Image description

support1

Terry Cunningham Hi there,

Please check your private message

Terry Cunningham

All,

My problem is resolved! User “support1” provided me a working activation key via private message and Windows 11 Pro is now successfully activated on my SER5 PRO Mini PC. Thank you for fixing things! - Terry

support7

hello, our pleasure, Have a nice day!

tiodorvito

I am experiencing the same problem as Terry Cunningham with a U59 MiniPC. Unfortunately, I cannot attach the image. Here is the serial number: SN: F51054FA10622.
Thank you for your assistance.

support10

Hello there，

Could you please send us your complete two-line SN serial number for a look?

Then we can send you the corresponding key.

Have a nice day!