I still have the all of my packaging. The clear plastic shrink wrap has a 10cm X 5cm white adhesive label. There’s a bar code in black ink and beneath it written in black ink is:
X003CO8QU3
Beelink EQ/12 Mini PC, Inte…5.2USB3.2/Dual Gigabit LAN
New
Nothing else, so either you or the department you’re referencing, is un-truthful.