mouse gets laggy or freezes when ser8 gets stressed

Kapagamers

Hello, so i just bought a ser8 with 8745hs with 32gb of ram and 1 tb ssd finished downloading all windows updates and so adrenaline and chipset drivers and when i have a lot of tabs but like using 30% of ram and about 40% cpu my mouse gets laggy or freezes i have a wireless mouse tried usb and bluetooth and have the same issues. I also just turn my igpu to 8gb and all power settings to performance without messing with any voltage settings

support6

Kapagamers
Please provide a picture of the bottom of your machine with the SN code.
Do you have problems with wired as well as wireless machines?
Please provide a screenshot of the main BIOS page of your machine and we will check if you need to update your BIOS.

Kapagamers

I have a problem with both wireless and wired Image description

Kapagamers

Image description

support10

Kapagamers

Hello there,

Please update the BIOS firstly.

Here is the BIOS file：https://url.bee-link.cn/ya7l

The tutorial: https://url.bee-link.cn/Hzcm

Have a nice day!

Kapagamers

just did it I will report back if i have the same issues

Kapagamers

hello again my mouse is still lagging and getting stucked but i can use my keyboard

fongnd

Kapagamers, refer to my threads. Same issue! Bought it brand new from amazon after watching of the great reviews. Try everything I could to fix it and couldn’t (wasted days of trying). I will return the unit.

fongnd

I really hope beelink test the units more thoroughly before shipping. Terrible experience to say the least.

Kapagamers

Do you have any solutions

support7

Kapagamers
Sorry for giving you a bad experience.Here are some potential solutions:

①First, Please turn off the PC , unplug the power supply, and press the CMOS button (if no CMOS button, please put the pin in the CMOS pinhole and press it ) for about 10 seconds , restart the PC after ten minutes. Here is the tutorial https://mega.nz/file/XypwTISY#DVT0BsjOgiPkZ-drQaj88JH9Z7f7qpKGP2E3nMHW8ms or https://url.bee-link.cn/5FdW

②Please try updating your graphics card driver.

Here is the driver source:https://url.bee-link.cn/XqOf
Tutorial: https://url.bee-link.cn/wEmk

③Please try adjusting the refresh rate.

Kapagamers

So no. I have an idea of what it is if I am correct I will let you know

support4

Kapagamers
Hi there
Thanks for your efforts, Please keep us posted.

Kapagamers

ok so i think i fixed it the problem is that when the apu is getting stressed not enough voltage goes through to the usbs and bluetooth card because when the devices are used with a self powered hub and some settings in bios the mouse doesnt lag

support7

Thank you for your efforts.

May i ask can you tell us what you set up in bios?

Kapagamers

I enabled all USB devices turned on legacy stopped the auto shut off of USB and something about the pci lane the Bluetooth is on

support7

Kapagamers

Thank you for your feedback.

Your suggestions will help us better answer mouse freeze and lag issues for our customers.