My Ser 6 Pro 6800H isn't working anymore

lusquinhakk

So, I have a Ser 6 Pro and it is not working properly, the power button lightens up, but the cpu fan is not turning on, nor the ssd fan. It still has power on the USB ports, ’cause I have an external USB Cooler and it starts, but the CPU doesn’t. I’ve cleaned both rams, SSD and m2, but it stays the same, don’t really know what to do anymore!<!<

lusquinhakk

forget to say, but i have also reseted the cmos

support10

lusquinhakk

Hello there,

Could you please send us a picture of SN code at the bottom of machine ?

May I ask if you unplugged the power cord and HDMI cable when trying to clear CMOS?

Then we can help you better.

Have a nice day!

lusquinhakk

Yes, I did it, I’ve unplugged everything held the buttom for 10 seconds, then waited 10 minutes to powering again

lusquinhakk

I’m not being able to send the a picture of the serial number

so I’ll just write it: 6800H3DG20048

support6

lusquinhakk
Please contact our after-sales email (support-pc@bee-link.com) and provide a picture of your machine with the SN code on the bottom of the machine (containing two lines) as well as your machine’s purchase history.
Your fan is no longer working and we can request a new fan for you under warranty. Please contact us with a picture of both sides of your machine’s fan when you contact our after-sales e-mail address so that we can check our inventory.