Unable to Update Beelink SER7 MAX Mini PC – Stuck on Bee Logo

tt1tt

Hello,
My Issue since 2024, my Beelink SER7 MAX Mini PC (Ryzen 7 7840HS, DDR5 5600MHz, PCIe 4.0 NVMe SSD, WiFi 6, BT 5.2) fails to update properly. Whenever I attempt an update, the system gets stuck on the Bee logo screen indefinitely after the restart. The only workaround is to manually delete the latest update files to regain functionality.

Due to this issue, I’ve avoided updates entirely and stopped using the PC regularly. However, I now need to upgrade to the latest Windows 11 version but fear encountering the same problem.

Has anyone resolved this issue? Are there steps to safely update without the boot loop? Any firmware/driver fixes or BIOS adjustments recommended?

PC Info:

Device name
Processor AMD Ryzen 7 7840HS w/ Radeon 780M Graphics 3.80 GHz
Installed RAM 64.0 GB (59.8 GB usable)
Device ID F1F93A93-AFD0-4C8F-
Product ID 00331-20314-003
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 11 Pro
Version 22H2
Installed on ‎28/‎10/‎2024
OS build 22621.2715
Experience Windows Feature Experience Pack 1000.22677.1000.0

Image description

Windows 11, version 23H2

support10

tt1tt

Hello there,

Please send us a picture of the SN on the bottom of the PC.

Please repeatedly press delete key as soon as you turn on the PC, go to BIOS. Please send us a picture of the Main page, we will check if you need to update the BIOS.

Here are the possible solutions:

①Please press delete key as soon as you restart the PC, so that you can go to BIOS. Then go to boot page, set SSD as the first option. Please also send us a picture of the page of Safe&Exit.

②Please take out the SSD and reset it securely.

③Please reinstall the system.
It is recommended that you can go to Microsoft official website to download the corresponding win11 PRO system file to install, this is the tutorial: https://url.bee-link.cn/74zu

Please remember to backup the data.

Have a nice day!

tt1tt

support10

tt1tt

Hello there,

Thanks for your pictures.

Here is the lastest EC file of SER7: https://url.bee-link.cn/wM9V

The tutorial: https://url.bee-link.cn/pyrp

It is suggested that you try reinstalling the system after updating the EC version.

Have a nice day~