Crashing AMD graphics driver on SER5 Pro (AMD Ryzen 7 5825U)

FoxMulder

Hello,

I bought my SER5 Pro (AMD Ryzen 7 5825U) at the end of March. I first updated Windows 11 to the latest version and also installed the drivers from Windows Update.

I’m experiencing very frequent AMD graphics driver crashes. I can trigger a crash by doing the following: I open twitch.com in Firefox, open several video streams in different tabs, and play them. If that doesn’t immediately crash the driver, I can then open the Valve Steam client and play a video there. This will always cause the driver to crash.

I get this dialog box then:

The German text of the dialog box translated to English is:

AMD Bug Reporting Tool

AMD Software has detected that a driver timeout occurred on your system. A bug report has been created that you can submit to AMD, which can help us improve our software. Would you like to report this issue?

I will send you more information about my system and the version numbers in the next post.

FoxMulder

I am using Windows 11 version 24H2 (Build 26100.4652).

The graphics driver is the latest AMD Adrenalin version 25.5.1.

My BIOS is the following: BIOS

What can I do to resolve the crashing issue?

Thank you in advance.

Best regards!

support1

① Please disable the windows update. To disable the Windows Update service in Services Manager, please follow the steps below:Press Windows key+R.Type services.msc,then hit Enter.Search for Windows Update. Right-click on Windows Update, then select Properties. Under General tab, set the Startup type to Disabled. Click Stop.Click Apply, and then click OK.

Then click Recovery tab–First failure choose take no actions, second failure choose take no actions, subsequent failures choose take no actions.

② Please go to AMD website and download the auto-detect program.It will update some chipsets and video drivers automatically. It will identify and install appropriate drivers for their AMD hardware. The program works by scanning the user’s system to detect the installed AMD hardware components, such as graphics cards or processors. It then compares the detected hardware information with a database of AMD drivers and software versions.

FoxMulder

Hello,

thank you for your reply.
I followed your steps, and the auto-detect program installed the latest AMD Adrenalin graphics driver, version 25.8.1, released on July 1st.
Then I rebooted the PC.

Unfortunately, the problem still persists. The driver crashes immediately when I play some video streams on Twitch.

I searched around the forum a bit and found the following entry: SER8 - Intermittent Black Screen

Although both users have a SER8, the problem they describe is identical to mine.
They just seem to have disabled the AMD Bug Reporting Tool popup.

What else can I try? Should I install an older graphics driver from your download section? Which one is right for my PC?

FoxMulder

With the current driver, the crashes now occur more frequently in Firefox with Twitch, and I’ve also had them with the video player VLC, which wasn’t the case before.

I’ve googled the problem a bit, and it seems to be related to the “Multi-Plane Overlay” (MPO) feature. The issue appears to be a bug in Windows 11 version 24H2, as these problems also occur with Nvidia hardware and drivers.

If you google “disable mpo amd,” you’ll find several threads on Reddit and other forums from people who are also having similar problems with their graphics cards.

The various registry hacks for disabling MPO unfortunately don’t work or no longer work; I’ve tried three.

It seems the only solution is to go back to Windows 11 23H2 or wait for the 25H2 update, which will be released later this year, and hope that Microsoft has fixed the bug in that version.

If anyone has any other solutions or workarounds, I’d be of course grateful. Just let me know!